Overnight Front Office Supervisor, SLS LUX

16 hours ago


Doral, Florida, United States Ennismore LLC Full time
Job Title: Overnight Front Office Supervisor

We are seeking a highly motivated and organized Overnight Front Office Supervisor to join our team at SLS LUX, Miami. As a key member of our Front Desk team, you will be responsible for ensuring seamless guest services and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Assist the Front Office Manager in overseeing daily operations and ensuring efficient workflow
  • Act as the main point of contact for internal and external guests, providing exceptional service and resolving issues in a timely manner
  • Coordinate with departments to ensure seamless communication and resolve guest requests
  • Train, motivate, and manage Guest Services Department employees to ensure high-quality service
  • Monitor and maintain accurate records of room availability, rates, and guest information
  • Make, confirm, and cancel reservations, as well as track and bill no-show guests
  • Enforce hotel and company credit policies, and utilize yield management strategies to maximize revenue and occupancy
  • Provide exceptional customer service, answering phone calls promptly and providing accurate information to guests
Requirements:
  • High School Diploma or equivalent; Bachelor's Degree preferred
  • Minimum 2 years' experience in reservations, front desk operations, and direct sales or retail trade
  • Proven team leadership skills, with a high level of energy and motivation
  • Intermediate to proficient understanding of computer systems, including Opera, GoConcierge, HotSOS, Microsoft Word, Excel, and Outlook
  • Ability to multitask, work in a fast-paced environment, and maintain a high level of attention to detail
  • Excellent communication and interpersonal skills
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading hospitality company, Ennismore LLC

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