Overnight Front Office Supervisor, SLS LUX
16 hours ago
We are seeking a highly motivated and organized Overnight Front Office Supervisor to join our team at SLS LUX, Miami. As a key member of our Front Desk team, you will be responsible for ensuring seamless guest services and maintaining a high level of customer satisfaction.
Key Responsibilities:- Assist the Front Office Manager in overseeing daily operations and ensuring efficient workflow
- Act as the main point of contact for internal and external guests, providing exceptional service and resolving issues in a timely manner
- Coordinate with departments to ensure seamless communication and resolve guest requests
- Train, motivate, and manage Guest Services Department employees to ensure high-quality service
- Monitor and maintain accurate records of room availability, rates, and guest information
- Make, confirm, and cancel reservations, as well as track and bill no-show guests
- Enforce hotel and company credit policies, and utilize yield management strategies to maximize revenue and occupancy
- Provide exceptional customer service, answering phone calls promptly and providing accurate information to guests
- High School Diploma or equivalent; Bachelor's Degree preferred
- Minimum 2 years' experience in reservations, front desk operations, and direct sales or retail trade
- Proven team leadership skills, with a high level of energy and motivation
- Intermediate to proficient understanding of computer systems, including Opera, GoConcierge, HotSOS, Microsoft Word, Excel, and Outlook
- Ability to multitask, work in a fast-paced environment, and maintain a high level of attention to detail
- Excellent communication and interpersonal skills
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A chance to work with a leading hospitality company, Ennismore LLC
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Front Desk Supervisor
16 hours ago
Doral, Florida, United States Ennismore LLC Full timeFront Desk Supervisor Job DescriptionAt Ennismore LLC, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team at SLS LUX in Miami. As a key member of our Front Desk team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.Key Responsibilities:Lead and...
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Security Officer
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Student Receptionist
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