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Club Experience Coordinator

2 months ago

Doral, Florida, United States UFC GYM Full time

Job Summary

UFC GYM is seeking a highly motivated and customer-focused Front Desk Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a positive and welcoming experience at our club.

Responsibilities

  • Ensure that guests and members are warmly greeted and promptly assisted, providing a high level of customer service and ensuring a positive first impression of our club.
  • Answer incoming calls in a professional and efficient manner, responding to member inquiries and resolving issues in a timely and effective manner.
  • Ensure proper member check-in procedures are followed, maintaining accurate records and ensuring seamless check-in and check-out processes.
  • Respond effectively to member questions, requests, and concerns, escalating issues to management as needed to ensure prompt resolution.
  • Maintain the Maintenance Log, Fitness profiles, telephone inquiries, and group fitness reservations, ensuring accurate and up-to-date records.
  • Immediately report or escalate to management any unsafe conditions or emergency situations, prioritizing member safety and well-being.

Club Operations and Administration

  • Maintain a clean and organized front desk area, ensuring a welcoming and professional environment for members and guests.
  • Monitor retail goals and ensure the club is on track to meet and exceed assigned goals, contributing to the success of our retail operations.
  • Communicate with members regarding late dues and down payments, ensuring timely payment and minimizing delinquencies.
  • Partner with the maintenance and janitorial staff to address any maintenance or cleanliness issues around the club, ensuring a safe and healthy environment for members and staff.

Required Qualifications

  • High school diploma or GED required.
  • Current CPR/AED certification.
  • Strong interpersonal and communication skills, including telephone etiquette.
  • Ability to multi-task and perform tasks with accuracy and attention to detail.
  • Positive attitude, energy, and a friendly, outgoing personality.