Community Operations Supervisor

2 weeks ago


Chicago, Illinois, United States Village Green Full time

Join Our Team at Village Green

Village Green is on the lookout for dedicated professionals to become part of our esteemed apartment community management team. With a century-long legacy, we are among the most seasoned management firms in the industry, offering numerous opportunities for advancement in the thriving multifamily housing sector.

Position Overview

The Community Operations Supervisor plays a crucial role in supporting the Property Manager with the daily operational activities of the community, focusing primarily on accounts receivable and leasing processes. This position also assumes the responsibilities of the Property Manager in their absence, ensuring seamless operations.

Qualifications

  • Prior experience in an operational role is preferred.
  • Proficient computer skills, particularly in Microsoft Word, property management software, and Excel.
  • A foundational understanding of accounting principles.
  • Strong organizational abilities.
  • Experience in multifamily property management is advantageous.
  • Effective supervisory skills.
  • Excellent communication capabilities.
  • Team-oriented mindset.

Key Responsibilities

  • Foster and maintain positive relationships with residents, prospective tenants, and vendors.
  • Oversee Accounts Receivable: process payments, manage resident ledgers, conduct daily bank deposits, and follow up on outstanding payments.
  • Ensure accurate and up-to-date information in property management software, documenting daily activities such as move-ins, move-outs, and lease renewals.
  • Administer the lease renewal program, including generating renewal letters and maintaining communication with residents.
  • Prepare and distribute general correspondence related to lease agreements and property updates.
  • Conduct inspections of move-out units to assess potential charges prior to security deposit refunds.
  • Generate and manage security deposit refunds, ensuring compliance with applicable regulations.
  • Compile and balance month-end financial reports from the property management system.
  • Maintain a collection policy for former residents with outstanding balances and report status to the Property Manager.
  • Assist in marketing efforts for long-term vacant units and support leasing activities as needed.
  • Monitor property conditions and report any issues to the Property Manager or maintenance supervisor.
  • Adhere to fair housing policies and maintain confidentiality in all interactions.
  • Engage in general office duties, including answering phones, processing service requests, and managing office supplies.
  • Perform additional tasks as assigned by the Property Manager or other management staff.

Additional Information

Village Green is an equal opportunity employer committed to fostering diversity within our workforce. We encourage all individuals, regardless of personal characteristics, to consider joining our team. Please note that our locations maintain a drug-free environment, and pre-employment drug testing and background checks are standard procedures.



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