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Administrative Coordinator for Patient Services

2 months ago

Morristown, Tennessee, United States Centers for Neurosurgery Spine & Orthopedics Full time
Job Overview

We are looking for a committed and skilled Administrative Coordinator for Patient Services to become part of our dynamic team at a thriving Neurosurgery, Spine, and Orthopedic facility.

Key Responsibilities:

  • Oversee the patient check-in and check-out procedures
  • Collect co-payments from patients efficiently
  • Coordinate scheduling for new patient appointments utilizing eClinical EMR
  • Ensure precise documentation of patient forms into EMR
  • Confirm patient demographic and insurance details in EMR
  • Respond to and direct incoming patient inquiries
  • Assist in identifying suitable physicians for patient needs
  • Manage incoming faxes effectively
  • Verify insurance coverage for new appointments
  • Update patient records based on interactions
  • Maintain statistical records using Excel
  • Direct calls and messages to the appropriate provider

Required Qualifications:

  • Prior experience in Medical Office customer service is essential
  • Ability to build rapport with patients
  • Strong organizational and multitasking abilities
  • Professional demeanor and positive outlook
  • Exceptional communication skills, both written and verbal
  • Bilingual proficiency is advantageous

About Our Organization:

We are a multi-specialty Neurosurgery & Spine practice dedicated to delivering outstanding surgical, pain management, and rehabilitation services. At CNSO, we emphasize the well-being of both patients and staff, ensuring that everyone is treated with dignity and compassion. Our experienced team of surgeons, physicians, nurse practitioners, and administrative personnel collaborate to provide exceptional care in a patient-centered atmosphere.