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End User Support Specialist

2 months ago

San Pedro, California, United States Everport Terminal Services Full time
Job Title: End User Support Specialist

Everport Terminal Services is seeking a skilled End User Support Specialist to oversee operations at multiple locations. As a key member of our team, you will be responsible for providing top-notch end-user support and assistance.

Key Responsibilities:
  • Provide daily operational support and assistance to ensure smooth functioning of the department.
  • Address terminal operating system data and program issues, adjust configurations, and ensure seamless system performance.
  • Conduct training sessions for various modules to empower team members to maximize system efficiency.
  • Assist customers with link support, Evermail e-mail issues, and data inquiries, ensuring prompt resolution.
  • Analyze systems to optimize performance, collaborate with users to enhance procedures, and coordinate emergency responses for critical system failures.
  • Work closely with developers, gather program requirements, review logic, propose UI/UX enhancements, and oversee program testing before implementation.
  • Provide regular project status updates to management, advise on potential program changes, and liaise with vendors for software integration issues.
  • Participate in the management and scheduling of resources, ensure hardware inventory management, and prioritize downtime for updates and maintenance.
Requirements:
  • Strong technical expertise in terminal operating systems and related systems.
  • Excellent problem-solving skills with a proactive approach to troubleshooting.
  • Exceptional communication and collaboration abilities to work effectively across departments.
  • Prior experience in program testing, system optimization, and vendor management.
  • Ability to thrive in a fast-paced environment and prioritize tasks efficiently.
Why Join Us:
  • Opportunity to make a significant impact on operations and drive technological advancements.
  • Collaborative work culture with room for professional growth and development.
  • Competitive compensation package and comprehensive benefits.
  • Be part of a forward-thinking team dedicated to innovation and excellence.