Technical Support Specialist
3 weeks ago
At DivIHN Integration Inc, we are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for installing, configuring, and troubleshooting laptops, desktops, workstations, and related peripherals. They will also maintain passwords, data integrity, and file system security for the end-user computing environment.
The ideal candidate will have excellent communication skills, both verbal and written, and be able to communicate technical information to both technical and non-technical personnel. They will also have a strategic mindset, be focused on driving results, and have foundational IT experience.
The Technical Support Specialist will recommend hardware and software solutions, including new acquisitions and upgrades, and contribute technical and procedural knowledge to the Knowledge Base. They will also provide day-to-day technical support to employees and VIPs in support of their computing environment.
Key responsibilities include:
- Installing, configuring, and troubleshooting laptops, desktops, workstations, and related peripherals
- Maintaining passwords, data integrity, and file system security for the end-user computing environment
- Communicating technical information to both technical and non-technical personnel
- Recommending hardware and software solutions, including new acquisitions and upgrades
- Contributing technical and procedural knowledge to the Knowledge Base
- Providing day-to-day technical support to employees and VIPs
Requirements:
An Associate degree or equivalent from a two-year College, technical school, or equivalent experience is required. Proficiency in Common Software, including Microsoft Office Suite, is advantageous.
About us:
DivIHN Integration Inc is an equal opportunity employer. We do not discriminate against any employee or qualified applicant on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.
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