Resident Services Coordinator

2 weeks ago

Wichita Falls, Texas, United States Cedarhurst of Wichita Full time

Cedarhurst of Wichita, a dedicated provider in the healthcare sector, is seeking a service-oriented and career-focused individual to take on the role of Concierge. In this position, you will have the opportunity to engage with residents and make a meaningful difference in their daily lives.

As a Concierge, your responsibilities will include delivering tailored assistance and exceptional customer service to residents, staff, and visitors, while also supporting administrative functions as needed.

Your contributions as a Concierge will include:

  • Greeting residents, visitors, and guests, ensuring a warm welcome and providing outstanding service.
  • Overseeing the community's entry and exit points, managing guest sign-ins, and upholding safety protocols.
  • Regularly interacting with residents to ensure they feel valued and cared for.
  • Handling the receipt and distribution of mail and packages.
  • Managing incoming and outgoing calls, relaying messages, and directing calls to the appropriate personnel.
  • Assisting management with clerical and administrative tasks, as well as supporting the Sales & Marketing team with inquiries.
  • Helping residents arrange personal transportation and make reservations for community events in collaboration with the Life Enrichment Director.
  • Facilitating the sale of guest meals and processing credit card transactions as necessary.
  • Submitting maintenance requests on behalf of residents.
  • Monitoring emergency response systems and fire alarm panels.
  • Ensuring effective communication between community staff and residents' families regarding care and wellbeing.
  • Collaborating with colleagues and taking direction from management while demonstrating initiative in conflict resolution.
  • Maintaining flexibility to work weekends as required.
  • Meeting the physical demands of the role, which may include standing, moving, communicating, and lifting up to 50 pounds independently, or up to 200 pounds with assistance.
  • Performing additional job-related duties as assigned by management.

Qualifications for the Concierge role include:

  • A high school diploma or GED is preferred but not mandatory.
  • Experience in customer service, particularly in senior living, healthcare, hospitality, or similar environments is advantageous.
  • CPR or BLS certification is preferred.
  • Proficiency in Internet browsers, Microsoft Office applications, electronic health records (EHR) systems, and any relevant HR systems is essential.

At Cedarhurst, we value:

  • Core values that emphasize being Passionate, Trustworthy, Empathetic, Positive, Respectful, and Approachable, embodying the spirit of friendship towards those we serve.
  • A commitment to The Friend's Work, where every effort is made to reassure, energize, and inspire older adults.
  • The belief that our team is our greatest asset, which is why we provide extensive training and opportunities for personal and professional growth.
  • A focus on internal promotion, seeking team members who aspire to grow with us.
  • A competitive benefits package that includes medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match after one year of service.
  • A commitment to the health and safety of residents, family members, and team members, with all employment offers contingent upon background checks and compliance with safety protocols.

Cedarhurst is an Equal Opportunity Employer. We comply with the Americans with Disabilities Act and provide reasonable accommodations to qualified individuals with disabilities.

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