Lead Customer Support Specialist

2 weeks ago

Thorofare, New Jersey, United States Myrepublicbank Full time

Senior Client Service Representative

Job Category: Customer Support

Job Overview

OBJECTIVE: To consistently surpass client expectations by providing professional, courteous, precise, and effective service. Transform our clients into loyal advocates.

KEY RESPONSIBILITIES

The following are essential responsibilities, which may be adjusted at any time without prior notice. Management may assign new tasks, reassign current tasks, or remove a function.

Deliver Exceptional Client Service: Always exceed client expectations.

Be the POWER of Red: Commit to keeping promises. One to affirm, two to decline. Elevate the experience. Welcome everyone warmly, ensuring they feel valued. Surpass client expectations consistently, rectifying any issues the Republic way.

Provide outstanding client service by maintaining a friendly and professional demeanor at all times. Greet clients appropriately and assist them as needed. Answer calls in a professional manner in accordance with company guidelines.

Cross-trained for both front-line and platform roles, with additional responsibilities in complex account openings and consumer lending:

Accurately and efficiently complete all client and system transactions that occur at the front line (including but not limited to deposits, withdrawals, check cashing, account inquiries, placing holds on accounts, online transfers, and miscellaneous item processing).

Daily cash drawer balancing, ensuring accuracy and efficiency.

Understand and accurately execute other operational tasks within the organization as assigned by the Supervisor, such as balancing the vault, ATM, and Magic Money.

Account openings in accordance with company policy (including IRAs, business accounts, and other advanced banking products) including proficiency in:

  • Explaining account features and benefits
  • Counseling clients on suitable options
  • Completing and processing all necessary documentation

Understanding account maintenance activities and the proper account closure process.

Comprehension of the Consumer Lending Process and the role of the MLO. Obtaining an MLO Number and adhering to NMLS guidelines is required. Additionally, appropriately refer Consumer Loan matters to the Assistant Manager and/or Regional Consumer Lender.

Possess knowledge of banking products and services to respond effectively to client inquiries regarding offerings; refer to Senior Client Service Representative, any supervisory staff, or the Assistant Manager as necessary.

Enhance client relationships by cross-promoting additional banking products and services that meet their needs.

Understand Retail Banking policies and procedures for the position and ensure compliance.

Accept assignments as necessary to maintain adequate staffing levels throughout the organization.

Adhere to Truth in Lending and Safe Acts and NMLS standards regarding any lending activities within these regulations and guidelines, including properly applying for and renewing the MLO number, complying with any background checks associated with obtaining an MLO number, completing all required training as offered through BancTrain and Bankers Edge; as well as using the number properly in communications and documentation as outlined in company policy.

Compliance with all regulatory requirements such as, but not limited to, BSA/AML, GLB/Privacy, Ethics for Bankers, and Pretext Calling and Identity Theft. Completion of Compliance Training to ensure understanding of these requirements, as outlined in the company’s core curriculum and this position's specific curriculum on Bankers Edge.

Other duties as assigned.

QUALIFICATIONS

Education and Experience:

Associate's degree preferred; High School diploma required.

A minimum of 3 years of progressive Retail Banking experience.

Skills and Competencies:

Excellent customer service skills.

Strong communication and interpersonal skills.

Strong numerical aptitude.

Basic computer proficiency.

Ability to perform job functions efficiently, accurately, and with attention to detail.

Ability to multitask and remain organized.

Ability to maintain confidential client and company information responsibly and securely.

Bi-lingual preferred (Gujarati).

WORKING CONDITIONS

Traditional office environment with no unusual work conditions; the organization operates seven days a week with operational hours of Monday through Friday, 8:00 AM to 7:00 PM; Saturdays, 8:00 AM to 3:00 PM and Sundays 11:00 AM to 3:00 PM. All retail staff may be required to work any hours during normal operational hours, and specific personal scheduling needs may not be available.

PHYSICAL DEMANDS

The organization promotes an equal opportunity workplace, which includes reasonable accommodations for otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position.

Lifting/carrying up to 10 lbs.

Manual dexterity for computer work.

Speaking, hearing, and vision are required to perform essential functions.

Proud to be an Equal Opportunity Employer EOE M/F/V/D

  • Customer Engagement Specialist

    2 weeks ago

    Thorofare, New Jersey, United States Best Buy Full time

    Position OverviewAs a Customer Engagement Specialist in our automotive and e-transportation division, you will interact with clients to facilitate sales, foster profitable growth, and meet personal performance targets. Training and DevelopmentWe will equip you with comprehensive training and certification programs to enhance your understanding of products...

  • Customer Engagement Specialist

    2 weeks ago

    Thorofare, New Jersey, United States Best Buy Full time

    Position OverviewAs a Customer Engagement Specialist in our automotive and e-mobility division, you will interact with clients to finalize sales, promote profitable growth, and meet personal objectives. Training and DevelopmentWe offer comprehensive training and certification programs to enhance your understanding of our products and services, enabling...

  • Customer Engagement Specialist

    2 weeks ago

    Thorofare, New Jersey, United States Best Buy Full time

    Position OverviewAs a Customer Engagement Specialist in our automotive and e-mobility division, you will interact with clients to finalize sales, promote profitable expansion, and meet personal objectives. Training and DevelopmentWe offer comprehensive training and certification programs to enhance your understanding of products and services that empower...

  • Customer Retention Specialist

    2 days ago

    Thorofare, New Jersey, United States HPS, Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Retention Specialist to join our team at HPS, Inc. As a key member of our Customer Success Team, you will be responsible for engaging with our existing customers to ensure their success and satisfaction with our products and services.Key ResponsibilitiesBuild and Maintain Relationships: Develop and...

  • Customer Retention Specialist

    2 days ago

    Thorofare, New Jersey, United States HPS, Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Retention Specialist to join our team at HPS, Inc. As a key member of our Customer Success Team, you will play a critical role in driving customer satisfaction and retention.Key ResponsibilitiesBuild and Maintain Relationships: Develop and maintain strong relationships with key contacts for existing...

  • Facility Support Specialist

    2 weeks ago

    Thorofare, New Jersey, United States H&R Block Full time

    Job Overview:The Seasonal Operations Specialist plays a vital role in supporting the operational needs of the organization. This position involves various non-technical tasks, including the delivery of supplies and materials to different locations, performing basic maintenance duties, and assisting with the seasonal setup and closure of offices.Conduct...

  • Lead Retail Specialist

    2 weeks ago

    Thorofare, New Jersey, United States The Cannabist Full time

    POSITION: SENIOR RETAIL ASSOCIATEReports to: General ManagerPosition Overview:Under general supervision, the Senior Retail Associate plays a crucial role in guiding and educating patients regarding their medical marijuana needs. This position ensures that each patient receives the appropriate medication tailored to their specific health conditions.Schedule:...

  • Customer Experience Representative

    1 week ago

    Thorofare, New Jersey, United States Centers Health Care Full time

    **Job Summary**Centers Health Care is seeking a highly motivated and compassionate Guest Service Specialist to join our team at Deptford Center for Rehabilitation and Healthcare. As a Guest Service Specialist, you will play a vital role in ensuring the highest quality of life for our residents by providing exceptional customer service and support.**Key...

  • Customer Experience Specialist

    1 week ago

    Thorofare, New Jersey, United States Boscov's Full time

    About the RoleBoscov's is seeking a highly skilled and customer-focused Retail Customer Service Desk Associate to join our dynamic sales team. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences, promoting products, and driving sales growth.Key ResponsibilitiesProvide personalized customer...

  • Veterinary Care Specialist

    13 hours ago

    Thorofare, New Jersey, United States Banfield Full time

    About BanfieldBanfield is a leading veterinary care practice in America, dedicated to providing high-quality preventive care and treatment to pets. Our mission is to create a better world for pets, and we're looking for a skilled Veterinary Care Specialist to join our team.Job SummaryWe're seeking a compassionate and detail-oriented Veterinary Care...

  • Individualized Support Specialist

    2 weeks ago

    Thorofare, New Jersey, United States The Arc Gloucester Full time

    Position OverviewThe Arc Gloucester is dedicated to providing exceptional support to individuals with intellectual and developmental disabilities, and we invite you to be a part of this mission.With over six decades of experience, The Arc Gloucester has been at the forefront of delivering innovative services that enhance the lives of those we serve. Our...

  • Anesthesia Support Specialist

    2 weeks ago

    Thorofare, New Jersey, United States Nemours Children's Health Full time

    Position Overview:This role entails providing essential technical and supportive care functions within specialized areas of anesthesia. As part of our commitment to excellence, you will engage in departmental and institutional initiatives aimed at enhancing quality and performance, identifying service improvement opportunities, and implementing necessary...

  • Retail Fragrances Sales Support Associate

    2 weeks ago

    Thorofare, New Jersey, United States Macy's Full time

    Job SummaryMacy's is seeking a highly skilled Fragrance Sales Specialist to join our team. As a Fragrance Sales Specialist, you will be responsible for providing exceptional customer service and driving sales in our fragrance department.Key ResponsibilitiesProvide exceptional customer service and ensure a positive shopping experience for all...

  • Anesthesia Support Specialist

    2 weeks ago

    Thorofare, New Jersey, United States Nemours Children's Health Full time

    Job OverviewThis role entails:Providing technical and supportive patient care functions within designated specialty areas.Engagement in departmental and hospital initiatives focused on Quality Improvement and Performance Improvement, identifying service enhancement opportunities, and implementing appropriate recommendations aligned with the objectives of...

  • Anesthesia Support Specialist

    2 weeks ago

    Thorofare, New Jersey, United States Nemours Children's Health Full time

    Job Overview This role entails: Delivering technical and supportive patient care functions within designated specialty areas. Engaging in departmental and hospital initiatives for Quality Improvement and Performance Improvement, identifying service enhancement opportunities, making informed recommendations, and executing actions aligned with the objectives...

  • Retail Associate

    16 hours ago

    Thorofare, New Jersey, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate - Member Experience Specialist. In this role, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide member...

  • Surgical Anesthesia Support Specialist

    2 weeks ago

    Thorofare, New Jersey, United States Nemours Children's Health Full time

    Job Overview This role is essential for: Delivering technical and supportive patient care functions within designated specialty areas. Engaging in departmental and institutional initiatives for Quality Improvement and Performance Enhancement, identifying service improvement opportunities, making recommendations, and executing actions in alignment with the...

  • Culinary Specialist

    2 weeks ago

    Thorofare, New Jersey, United States Tylers Mill Senior Living Full time

    Job OverviewCulinary SpecialistThe Culinary Specialist serves as a vital partner in realizing the vision set forth by the Executive Chef. Central to this role is the meticulous execution of recipes and presentation, ensuring that each dish reflects your culinary expertise. Food is a cornerstone of community relationships, and your creations should be both...

  • Store Lead

    6 days ago

    Thorofare, New Jersey, United States Tailored Brands Inc Full time

    Job SummaryWe are seeking a highly motivated and results-driven Store Lead to partner with our Store Manager to drive sales performance and operational excellence in our stores. As a key member of our retail team, you will be responsible for supporting store staff to achieve sales goals, developing a team selling environment, and ensuring operational...

  • Customer Engagement Specialist I

    2 weeks ago

    Thorofare, New Jersey, United States First Harvest Credit Union Full time

    Position OverviewRole: Member Service Representative ILocation: Deptford, New JerseyAt First Harvest Credit Union, we prioritize our employees' well-being and offer a competitive compensation package that includes:Paid Time Off (PTO)401(k) PlanTuition Reimbursement for both full-time and part-time staffReferral Bonus Program with immediate...