IT Applications Specialist for Customer Engagement

2 weeks ago


Atlanta, Georgia, United States RELIANCE WORLDWIDE Full time
Job Overview

Company Overview

Reliance Worldwide Corporation (RWC) is a prominent provider of cutting-edge water solutions tailored for residential, commercial, and industrial applications. Our renowned brands encompass SharkBite Push-to-Connect plumbing systems, HoldRite engineered plumbing solutions, Cash Acme control valves, and John Guest fittings. If you have a strong interest in technology and innovation, this position presents an excellent opportunity to contribute to a vibrant team within a rapidly expanding organization.

Position Summary

We are on the lookout for a motivated Applications Analyst to become a part of our IT department. This role is pivotal in delivering application solutions to our stakeholders throughout the Americas. You will work closely with business partners to identify enhancements and optimize processes. A focus on agility, adaptability, and customer service is essential for thriving in this position.

Key Responsibilities

  • Discover opportunities for software upgrades and process enhancements.
  • Maintain a comprehensive understanding of the customer technology ecosystem.
  • Convert business needs into technical requirements.
  • Provide scalable and sustainable IT solutions.

Technical Competencies

  • Experience with CRM platforms and reporting tools
  • Proficiency in end-to-end project management
  • Expertise in Microsoft Office applications
  • Knowledge of ERP systems (preferred)

Soft Skills

  • Ability to manage multiple tasks simultaneously
  • Attention to detail
  • Strong problem-solving skills
  • Organizational abilities
  • Team-oriented mindset
  • Effective decision-making
  • Ability to maintain focus under pressure
  • Commitment to customer service
  • Results-driven
  • Exceptional communication skills

Work Environment

  • Hybrid work model with remote options
  • Travel may be required for up to 20% of the time based on project needs
  • International travel opportunities may arise
  • Physical requirements include both sitting and standing

Employee Benefits

  • 401k plan with company matching
  • Comprehensive health, dental, and vision insurance
  • Employee assistance program
  • Flexible spending accounts
  • Life insurance coverage
  • Paid time off
  • Tuition reimbursement program
  • Employee Stock Ownership Plan
  • Parental leave for maternity and paternity


  • Atlanta, Georgia, United States Marcus Jewish Community Center Of Atl Full time

    Job OverviewPosition: Customer Engagement SpecialistHours: 10 – 25 hours/week, including potential evenings and weekendsAt the Marcus Jewish Community Center of Atlanta, we are committed to fostering a vibrant and inclusive environment that serves a diverse community. Our expansive Zaban Campus is a welcoming space where individuals from various...


  • Atlanta, Georgia, United States Peraton Full time

    Position OverviewPeraton is in search of a skilled Customer Experience (CX) Specialist to become a vital member of our Conversational Channels team. This team is dedicated to developing self-service solutions that enhance the customer service journey. Utilizing Conversational IVR, Chatbots, and Virtual Assistants, we aim to provide customers with the...


  • Atlanta, Georgia, United States Sun West Mortgage Company Inc. Full time

    Company Overview: Sun West Mortgage Company Inc. is a reputable financial institution with over four decades of expertise in the mortgage sector, dedicated to providing exceptional service and support to our clients.Position Summary: We are currently looking for both full-time and part-time Customer Engagement Specialists in Georgia. This role offers the...


  • Atlanta, Georgia, United States Centegix Full time

    Job OverviewCENTEGIX stands at the forefront of incident response technology, dedicated to empowering and safeguarding individuals. Our innovative solutions are trusted by leaders across the nation, providing essential peace of mind. The award-winning CrisisAlertTM platform offers a swift and efficient method for staff to seek assistance during emergencies,...


  • Atlanta, Georgia, United States Hennessy Auto Group Full time

    Role Overview:The Customer Engagement Specialist is responsible for reaching out to potential clients from various channels to schedule service appointments and ensure a superior customer journey. This position is vital in facilitating a seamless and exceptional service experience within our service department.Key Responsibilities:Handle a substantial volume...


  • Atlanta, Georgia, United States Qonten Full time

    Remote Social Media Support SpecialistAs a key representative of Qonten, the Social Media Support Specialist serves as the primary point of contact for our customers, addressing inquiries from both existing and prospective clients. This role involves engaging with users across various social platforms, offering guidance prior to purchase, and providing...


  • Atlanta, Georgia, United States The Coca-Cola Company Full time

    Location: United States of America Job Overview: The Customer Engagement Specialist plays a crucial role in addressing inquiries from members regarding their accounts and ensuring the resolution of issues promptly and efficiently. Key Responsibilities: Respond to member inquiries related to their accounts and investigate issues to provide timely...


  • Atlanta, Georgia, United States YMCA Of Metro Atlanta Full time

    POSITION SUMMARY:As a key member of our team, the Customer Engagement Specialist II plays a vital role in enhancing the experience of our members and guests. Under the guidance of the Membership Director, this position is essential in ensuring that our service standards are met and exceeded.ABOUT YMCA OF METRO ATLANTA:The YMCA of Metro Atlanta is a leading...


  • Atlanta, Georgia, United States Chico's Full time

    POSITION SUMMARY:As a vital member of our stylish team, the Sales Associate plays a key role in fostering a customer-centric sales environment that encourages women to showcase their unique style.KEY RESPONSIBILITIES:Sales Performance: Achieve company sales targets by employing effective sales strategies and sharing product insights with customers; assist in...


  • Atlanta, Georgia, United States LJG Sales and Marketing Inc Full time

    Job OverviewClient Engagement Specialist - Opportunity for GrowthAre you enthusiastic about interacting with individuals and providing exceptional service? Do you excel in a lively and interactive atmosphere? If this resonates with you, we may have the perfect role.We are a rapidly growing organization based in Sandy Springs, GA, committed to delivering...


  • Atlanta, Georgia, United States Fuel50 Full time

    About This PositionWe are seeking a skilled Client Engagement Specialist to become a vital member of our Global Client Engagement team. This team delivers significant value to our clients, ensuring that talent management strategies utilizing Fuel50 yield measurable long-term benefits for both clients and employees, as well as tangible business outcomes that...


  • Atlanta, Georgia, United States Abacus Full time

    Opportunity Overview: We are looking for a proactive and skilled Client Engagement Specialist to become a vital part of our forward-thinking software firm. In this role, you will be instrumental in assisting key retail clients with the deployment and management of our state-of-the-art store systems. Your collaboration with global brands will ensure the...


  • Atlanta, Georgia, United States Stericycle Full time

    Position Title: Customer Support Specialist - C&RSJob Function: Customer ExperienceCareer Area: Customer ServiceWork Location: RemotePosition Overview:The Customer Support Specialists play a vital role within the Contact Center team in the Communication & Related Services division. This role serves as the primary point of contact for customers, engaging with...


  • Atlanta, Georgia, United States Peraton Full time

    Position OverviewPeraton is on the lookout for a skilled Customer Experience (CX) Specialist to become a vital part of our Conversational Channels team. This team is dedicated to developing innovative self-service solutions that enhance the customer service journey.Key ResponsibilitiesDesign and implement self-service tools that streamline customer...


  • Atlanta, Georgia, United States Peachy Insurance Full time

    Position OverviewAbout Peachy InsurancePeachy Insurance is a diverse and remote-friendly organization committed to empowering our sales professionals to achieve their targets consistently. Our mission is to transform the insurance landscape.Remote Client Engagement SpecialistInsurance is essential for everyone, yet it can often be confusing. As a Client...


  • Atlanta, Georgia, United States Peraton Full time

    Position Overview:Peraton is on the lookout for a skilled Client Engagement Specialist to enhance our Conversational Channels team. This team is dedicated to developing self-service solutions that streamline the customer service journey. Utilizing advanced technologies such as Conversational IVR, Chatbots, and Virtual Assistants, we aim to empower customers...


  • Atlanta, Georgia, United States Insight Global Full time

    Job OverviewInsight Global is seeking experienced Application Support Specialists to join our dynamic team. The role involves providing critical support for a healthcare project in a fast-paced, 24/7 operational environment.Due to the current demand, we are expanding our team to ensure comprehensive coverage and support.Key Responsibilities:- Collaborate...


  • Atlanta, Georgia, United States Carter'sOshKosh Full time

    About Us:Carter's Inc. is the leading apparel retailer in North America dedicated to infants and young children, encompassing renowned brands such as Carters, OshKosh Bgosh, Skip*Hop, and Little Planet. We are committed to fostering a workplace that emphasizes meaningful contributions, continuous learning, and a culture of inclusivity and innovation.Role...


  • Atlanta, Georgia, United States Carter's Full time

    About Carter's: Carters Inc. is the leading apparel retailer in North America, dedicated to serving families with young children through our well-known brands including Carters, OshKosh Bgosh, Skip*Hop, and Little Planet. We prioritize meaningful work, continuous learning, and a community that values inclusion and innovation.Role Overview: The Customer...


  • Atlanta, Georgia, United States AEG Full time

    Position Title: Guest Engagement Specialist Department: Guest Experience Employment Type: Part-Time, Non-Exempt Compensation: $15.00 per hour Company Overview: AEG is dedicated to providing exceptional management services and creating memorable experiences for guests at our premier attractions. Our mission is to engage, entertain, and educate visitors,...