Customer Success Manager

1 month ago


Burlington, Massachusetts, United States Veracode Full time
Customer Success Manager

Veracode is seeking a talented and results-driven individual to join our Customer Success Team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring high levels of satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities.

Key Responsibilities:
  • Build and maintain strong relationships with assigned accounts.
  • Promote customer satisfaction and loyalty by delivering products and services that meet their business objectives.
  • Educate customers on the use and benefits of Veracode solutions.
  • Work closely with Veracode Support and other Services teams to ensure a consistently positive customer experience.
  • Collaborate with Sales team on account strategy and identify opportunities for selling products and services within accounts.
Requirements:
  • Bachelor's degree and 5+ years of experience in a customer-facing role.
  • Experience working with senior and executive management.
  • Strong written and verbal communication skills with excellent presentation skills.
  • Demonstrated ability and desire to work in a fast-paced environment.
  • Excellent multitasking and project management skills.
  • Proficiency in developing and executing strategic plans.
  • Ability to effectively facilitate and lead cross-functional teams and resources.
  • Knowledge and practical experience in Application Security.
  • Ability to learn new technologies.
  • Strong critical thinking, analytic, and problem-solving abilities.
  • Well-organized and with a high attention to detail.
  • Proficiency with MS Office, Salesforce.com, and WebEx.
  • Willingness and ability to travel up to 25%.

At Veracode, we offer a fundamentally different approach to application-layer security - one that's simpler and more scalable than legacy on-premises approaches. Our subscription-based service combines a powerful, cloud-based platform with deep security expertise and best practices for managing enterprise-wide governance programs so that enterprises can speed their innovations to market - without sacrificing security.



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