Customer Experience Associate

6 days ago


Burlington, Massachusetts, United States Knitwell Group Full time
About Us

Lane Bryant is a leading plus-size fashion brand that empowers women to express themselves through fashion. Our mission is to provide exceptional customer experiences that make our customers feel confident and beautiful.

The Role

As a Customer Specialist, you will be the face of our brand, providing personalized service to our customers and helping them find the perfect outfit. You will work closely with the store team to create a welcoming and inclusive store environment that makes our customers feel at home.

Key Responsibilities

* Welcome and engage with customers to understand their needs and preferences
* Share your knowledge of our products and services to outfit and inspire our customers
* Uphold brand merchandising and visual standards to create a clean and well-presented store
* Promote in-store events and company programs to support the brand
* Contribute to the store's success by maintaining the highest brand and execution standards

What We're Looking For

* Prior retail experience or customer-focused experience
* Passion for styling and love of working with people
* Flexible availability, including evenings, weekends, and holidays
* Ability to read, write, and communicate in English
* Proficient with technology, including an ability to operate store systems accurately

Benefits

* Merchandise discount at our brands: 50% off regular-priced merchandise at Lane Bryant, plus you may also be eligible for discounts at other KnitWell Group brands
* Support for your individual development plus opportunity for growth within our family of brands
* A culture of giving back - opportunities to support our philanthropic partners that benefit local communities
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