Customer Success Manager

22 hours ago


Burlington, Massachusetts, United States SimilarWeb Full time
About the Role

At SimilarWeb, we're revolutionizing the way businesses interact with the digital world by providing unparalleled insights and solutions. As a Customer Success Manager, you'll play a critical role in empowering our clients to make informed decisions that drive their digital strategies.

Key Responsibilities
  • Develop and maintain strong relationships with clients, understanding their unique needs and goals.
  • Act as a trusted advisor, providing actionable insights and recommendations to help clients achieve their business objectives.
  • Identify and mitigate churn risks, implementing proactive measures to retain clients and enhance their experience.
  • Collaborate with cross-functional teams to ensure seamless delivery of solutions and exceptional client satisfaction.
Requirements
  • 2-3 years of experience in a customer-facing role, preferably in a digital marketing or sales environment.
  • Proven track record of building and maintaining strong relationships with clients.
  • Excellent communication and problem-solving skills, with the ability to turn data into actionable insights.
  • Strong analytical and consulting mindset, with the ability to think critically and strategically.
What We Offer

At SimilarWeb, we're committed to creating a workplace that's inclusive, supportive, and empowering. As a Customer Success Manager, you'll have the opportunity to work with a talented team, develop your skills and expertise, and make a meaningful impact on our clients' success.

We offer a competitive compensation package, comprehensive benefits, and a dynamic work environment that's perfect for those who thrive in a fast-paced, innovative setting.



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