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Customer Success Manager

4 weeks ago

Burlington, Massachusetts, United States Veracode Full time

At Veracode, we are seeking a highly motivated and results-driven Customer Success Manager to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with our customers, ensuring high levels of satisfaction and recognition of ROI. This role requires close collaboration with our customers, Sales, Support, Account Management, Security Consultants, and other Operations and Product Management teams to deliver our services successfully.

Key Responsibilities:
  • Build and maintain strong relationships within assigned accounts.
  • Promote customer satisfaction and loyalty by delivering products and services that meet their business objectives.
  • Educate customers on the use and benefits of our Veracode solutions.
  • Work closely with Veracode Support and other Services teams to ensure a consistently positive customer experience.
  • Provide monthly account reporting to management and internal stakeholders.
  • Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of our overall support of customers.
Requirements:
  • Bachelor's degree and 5+ years of experience in a customer-facing role.
  • Experience working with senior and executive management.
  • Strong written and verbal communication skills with excellent presentation skills.
  • Demonstrated ability and desire to work and excel in a fast-paced environment.
  • Excellent multitasking and project management skills.
  • Proficiency to develop and execute strategic plans.
  • Excellent team player and able to work under own initiative.
  • Ability to effectively facilitate and lead cross-functional teams and resources.
  • Knowledge and practical experience in Application Security.
  • Proficiency with MS Office, Salesforce.com, and WebEx.

We take pride in our diverse and electrifying culture, and we're looking for someone who shares our passion for innovation and security. If you're a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.