Customer Success Manager, Enterprise
2 days ago
At SimilarWeb, we're revolutionizing the way businesses interact with the digital world by uncovering insights that drive their digital strategies. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make informed decisions that drive their business forward.
Key Responsibilities- Lead and manage long-term customer relationships, focusing on understanding client KPIs to drive positive business outcomes.
- Act as a trusted partner and advisor to customers, providing actionable insights that help clients achieve their business goals using our cutting-edge data.
- Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience.
- Ensure our users are engaged with the platform and understand the value it brings them towards achieving their goals.
- Develop strong subject matter expertise across SimilarWeb's entire product portfolio.
- Solid understanding of the digital marketing space and trends.
- Client-facing experience.
- Strong relationship-building skills, with the ability to quickly build rapport and establish trust.
- Analytical and consulting mindset, with the ability to turn data into a story.
- Experience producing high-quality decks and client-facing materials.
- Excellent problem-solving and critical-thinking skills.
- Team player who can collaborate effectively with colleagues and business partners.
- 2-3 years' experience as an analyst/consulting/digital marketing professional.
We're a company that values collaboration, innovation, and growth. Our employees are passionate about our product and are empowered to bring their ideas to the table. We offer competitive perks and benefits, as well as opportunities for career growth and development.
We're committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. We believe that diversity is a strength, and we strive to create a workplace that reflects the communities we serve.
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager, Enterprise
4 weeks ago
Burlington, Massachusetts, United States SimilarWeb Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our Client Services Team at SimilarWeb. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, driving user engagement, and identifying growth opportunities.Key ResponsibilitiesLead and manage long-term customer...
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Customer Success Manager
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Burlington, Massachusetts, United States SimilarWeb Full timeJob Title: Customer Success ManagerSimilarWeb is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for delivering value to our clients through consultative relationships and data-driven insights.Key Responsibilities:Build and maintain strong relationships with clients to understand...
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Customer Success Manager
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Burlington, Massachusetts, United States SimilarWeb Full timeAbout the RoleAt SimilarWeb, we're revolutionizing the way businesses interact with the digital world by providing unparalleled insights and solutions. As a Customer Success Manager, you'll play a critical role in empowering our clients to make informed decisions that drive their digital strategies.Key ResponsibilitiesDevelop and maintain strong...
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