Customer Success Manager, Enterprise
4 weeks ago
At SimilarWeb, we're revolutionizing the way businesses interact with the digital world by uncovering insights that drive their digital strategies. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make informed decisions that drive their business forward.
Key Responsibilities- Lead and manage long-term customer relationships, focusing on understanding client KPIs to drive positive business outcomes.
- Act as a trusted partner and advisor to customers, providing actionable insights that help clients achieve their business goals using our cutting-edge data.
- Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience.
- Ensure our users are engaged with the platform and understand the value it brings them towards achieving their goals.
- Develop strong subject matter expertise across SimilarWeb's entire product portfolio.
- Solid understanding of the digital marketing space and trends.
- Client-facing experience.
- Strong relationship-building skills, with the ability to quickly build rapport and establish trust.
- Analytical and consulting mindset, with the ability to turn data into a story.
- Experience producing high-quality decks and client-facing materials.
- Excellent problem-solving and critical-thinking skills.
- Team player who can collaborate effectively with colleagues and business partners.
- 2-3 years' experience as an analyst/consulting/digital marketing professional.
We're a company that values collaboration, innovation, and growth. Our employees are passionate about our product and are empowered to bring their ideas to the table. We offer competitive perks and benefits, as well as opportunities for career growth and development.
We're committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. We believe that diversity is a strength, and we strive to create a workplace that reflects the communities we serve.
-
Customer Success Enterprise Manager
3 weeks ago
Burlington, Massachusetts, United States SimilarWeb Full timeCustomer Success Enterprise ManagerAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital...
-
Customer Success Manager
4 weeks ago
Burlington, Massachusetts, United States Veracode Full timeAt Veracode, we are seeking a highly motivated and results-driven Customer Success Manager to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with our customers, ensuring high levels of satisfaction and recognition of ROI. This role requires close collaboration with our customers, Sales, Support,...
-
Senior Enterprise Sales Manager
4 weeks ago
Burlington, Massachusetts, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.In this role, you will be...
-
Senior Account Executive, Enterprise
4 weeks ago
Burlington, Massachusetts, United States SimilarWeb Full timeUnlock Your Potential as a Senior Sales Manager, EnterpriseAt SimilarWeb, we're revolutionizing the way businesses interact with the digital world. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. We're looking for...
-
Senior Product Manager
4 weeks ago
Burlington, Massachusetts, United States LightForce Orthodontics Full timeAbout the RoleWe are seeking a highly skilled Senior Product Manager to lead the development and optimization of our Customer Portal. This role will be responsible for driving the strategic direction of the portal, ensuring it meets the evolving needs of our global customers and internal teams.Key ResponsibilitiesManage the development and continuous...
-
Pharmacy Technician
3 weeks ago
Burlington, Massachusetts, United States Mass General Brigham (Enterprise Services) Full timeAs a Pharmacy Technician with Mass General Brigham (Enterprise Services), you will play a vital role in managing the specialty medication needs of our patients. Your expertise will be essential in coordinating with pharmacy and medical/nursing staff to ensure timely delivery of medications.Key Responsibilities:Manage specialty medication needs of...
-
Client Director
4 weeks ago
Burlington, Massachusetts, United States OpenText Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Director to join our team at OpenText. As a Client Director, you will be responsible for leading our Professional Services team in delivering exceptional solutions to our Life Sciences customers.Key ResponsibilitiesDevelop and execute strategies to drive revenue growth and customer success...
-
Accounting Professional
4 weeks ago
Burlington, Massachusetts, United States Enterprise Mobility Inc Full timeJob OverviewEnterprise Mobility Inc is seeking a highly motivated and detail-oriented Accounting Professional to join our team. As an Accounting Professional, you will be responsible for assisting in the preparation of financial statements, analysis, and forecasting. You will also work closely with rental branches and other departments to ensure seamless...
-
Digital Intelligence Sales Enablement Manager
3 weeks ago
Burlington, Massachusetts, United States SimilarWeb Full timeAt Similarweb, we're revolutionizing the way businesses interact with the digital world by providing unparalleled insights. Our cutting-edge data and solutions empower over 5,000 customers globally, including industry giants like Google, eBay, and Adidas, to make informed decisions that drive their digital strategies.We're seeking a seasoned Sales Enablement...
-
Client Director
3 weeks ago
Burlington, Massachusetts, United States OpenText Full timeJob DescriptionRole SummaryThe Client Director will be responsible for leading the Professional Services team in the Life Sciences industry, focusing on Enterprise Information Management solutions. This role requires a strong understanding of the industry, technical expertise, and excellent leadership skills.Key ResponsibilitiesDevelop and implement...
-
Client Director
4 weeks ago
Burlington, Massachusetts, United States OpenText Corporation Full timeJob DescriptionOpenText Corporation is seeking a highly skilled Client Director to join our team. As a Client Director, you will be responsible for leading our Professional Services team in delivering exceptional solutions to our Life Sciences customers.Key Responsibilities:Develop and implement strategies to drive revenue growth and customer successLead...
-
Senior Client Executive
3 weeks ago
Burlington, Massachusetts, United States OpenText Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Director to join our team at OpenText. As a Client Director, you will be responsible for leading our Professional Services team in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and execute strategies to drive sales growth and revenue...
-
Specialty Pharmacy Technician
4 weeks ago
Burlington, Massachusetts, United States Mass General Brigham (Enterprise Services) Full timeJob SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Mass General Brigham (Enterprise Services). As a Pharmacy Technician - Specialty Medication Management, you will play a critical role in ensuring the smooth operation of our specialty pharmacy services.Key ResponsibilitiesWork closely with patients, physicians, and pharmacists...
-
Pharmacy Technician
4 weeks ago
Burlington, Massachusetts, United States Mass General Brigham (Enterprise Services) Full timeJob SummaryAs a Pharmacy Technician - Specialty Medication Coordinator at Mass General Brigham (Enterprise Services), you will play a critical role in ensuring the seamless delivery of specialty medications to our patients. This position requires a high level of attention to detail, excellent communication skills, and a passion for delivering exceptional...
-
HVAC Operations Manager
4 weeks ago
Burlington, Massachusetts, United States Heritage HoldingAvance Consulting Full timeAbout the RoleWe are seeking a highly experienced and skilled General Manager to lead our commercial HVAC operations in the Northeast. As a key member of our team, you will be responsible for overseeing all aspects of our commercial HVAC services, ensuring efficient and effective service delivery, customer satisfaction, and overall business growth.The ideal...
-
Software Development Director
3 weeks ago
Burlington, Massachusetts, United States Oracle Full timeJob DescriptionThe Java Platform Group at Oracle is seeking an experienced and highly motivated Director of Software Development to lead our team in delivering the Java platform used by millions of developers worldwide.This is a unique opportunity to join a world-class team and contribute to the success of Java by managing the delivery of new language and...
-
Technical Account Manager
3 weeks ago
Burlington, Massachusetts, United States Everbridge Full timeJob SummaryThe Technical Account Manager will serve as a key member of our client's business continuity team, representing Everbridge during the deployment and expansion of our solution. This role requires project management support, technical consultancy, system design and configuration support, and training. The TAM will also act as an advocate for the...
-
Customer Experience Associate
3 weeks ago
Burlington, Massachusetts, United States Knitwell Group Full timeAbout UsLane Bryant is a leading plus-size fashion brand that empowers women to express themselves through fashion. Our mission is to provide exceptional customer experiences that make our customers feel confident and beautiful.The RoleAs a Customer Specialist, you will be the face of our brand, providing personalized service to our customers and helping...
-
Assistant Manager
4 weeks ago
Burlington, Massachusetts, United States Express Full timeAbout ExpressExpress is a leading fashion brand that empowers individuals to express themselves through style and confidence. As a company, we are committed to providing an exceptional customer experience and fostering a positive work environment.Job SummaryWe are seeking an Assistant Manager to join our team at the Burlington Mall location. The successful...
-
Client Services Executive, Services Sales
4 weeks ago
Burlington, Massachusetts, United States OpenText Corporation Full timeJob SummaryOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.We are seeking a highly skilled Client Director to join our team in the Life Sciences Enterprise Information Management space. As a Client Director, you will be responsible for all aspects related...