Director of Housekeeping Operations

4 days ago


Phoenix, Arizona, United States Marriott Full time
Job Summary

As a key member of the Marriott team, the Director of Housekeeping is responsible for overseeing the daily operations of the housekeeping department, ensuring that all guest rooms, public spaces, and employee areas are clean and well-maintained. This role requires a strong focus on customer satisfaction, quality control, and team management.

Key Responsibilities
  • Manage and supervise a team of housekeeping staff to ensure efficient and effective cleaning and maintenance of guest rooms and public spaces.
  • Develop and implement housekeeping policies and procedures to ensure high standards of cleanliness and quality.
  • Conduct regular inspections to ensure compliance with Marriott's quality standards and identify areas for improvement.
  • Collaborate with other departments, such as front office and maintenance, to ensure seamless operations and excellent guest service.
  • Monitor and control departmental expenses to achieve budget targets.
  • Provide training and development opportunities for housekeeping staff to enhance their skills and knowledge.
Requirements
  • High school diploma or equivalent required; 2 years of experience in housekeeping or a related field preferred.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve issues efficiently.
  • Ability to work effectively in a fast-paced environment, with a focus on customer satisfaction and quality control.
Benefits

Marriott offers a competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off. Additionally, Marriott provides opportunities for professional development and career advancement.



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