Operations Director

1 day ago


Phoenix, Arizona, United States Fleet Services by Cox Automotive Full time
Fleet Services by Cox Automotive: A Leader in Mobile Maintenance

Fleet Services by Cox Automotive is a leading provider of on-site mobile maintenance and repair services nationwide. With a strong presence in the industry, we are seeking a highly skilled and experienced Director of Operations to join our management team.

About the Role

The Director of Operations will be responsible for leading a team of Mobile Technician Leaders to drive productivity and growth. This individual will possess a strong skillset in sales and mechanical aptitude, with the ability to generate new business within the market and support the operations of the business.

Key Responsibilities
  • Lead a team of Mobile Technician Leaders to drive productivity and growth
  • Develop and implement strategies to increase sales and revenue
  • Collaborate with customers to provide solutions that meet their requirements
  • Manage and maintain accurate records and reports
  • Develop and implement processes to improve efficiency and productivity
Requirements
  • High School Diploma or equivalent required; Bachelor's degree preferred
  • Minimum of 12 years of experience as a Diesel Technician on medium to heavy-duty vehicle repair or equivalent combination of technical education/certifications/skills/experiences
  • Minimum of 3 years of experience in a management or leadership role
  • Valid driver's license and meet Cox Automotive Mobility minimum driving qualification standards
Competencies
  • Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others
  • Technician Focus: Will seamlessly navigate from mentor/coach to 'tough love' manager to manage a diverse set of technicians
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services
  • Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment

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