Operations Director
1 day ago
At HealthOp Solutions, we are seeking a highly skilled and experienced Director of Operations to join our team.
Job Summary:
The Director of Operations will be responsible for overseeing the day-to-day clinical operations of our healthcare clinics, ensuring that high-quality healthcare services are delivered to every patient. This role will involve direct supervision of department leads, front desk staff, medical assistants, surgery schedulers, and audiology/allergy technicians.
Key Responsibilities:
- Monitor and ensure clinical and operational performance goals are maintained across all clinics, optimizing staffing, appointment schedules, workflows, policies, and procedures as needed.
- Ensure an excellent patient experience and address patient complaints and grievances in a timely and responsive manner.
- Develop, review, and update policies, procedures, process improvement, training, and evaluation to support efficient clinic workflows, productivity, quality improvement, and customer service.
- Ensure adherence to Practice policies, procedures, and standards regarding quality improvement, customer service, patient access, productivity, confidentiality, and management of electronic medical records.
- Create, analyze, and present data and reports relevant to clinical operations.
- Ensure compliance with rules and regulations impacting clinic operations, including participation in audits.
- Track and approve operational expenses within budget guidelines.
Requirements:
- 3-5 years of management or supervisory experience in a healthcare or medical setting.
About Us:
HealthOp Solutions is a leading healthcare provider dedicated to delivering high-quality services to our patients. We are committed to creating a positive and supportive work environment for our staff.
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