Director of Hotel Operations

1 day ago


Phoenix, Arizona, United States Marriott International Inc Full time
Job Summary

As the Director of Hotel Operations, you will be responsible for leading the strategic business direction of the hotel's operations. This includes overseeing the Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance departments. You will work closely with direct reports to develop and implement departmental strategies, ensuring alignment with the brand's service strategy and initiatives. Your goal will be to maximize hotel operations' financial performance, grow revenues, and deliver exceptional guest experiences.

Key Responsibilities
  • Develop and implement property-wide strategies to meet or exceed guest expectations.
  • Lead the hotel management team to develop an operational strategy aligned with the brand's business strategy.
  • Monitor hotel operations sales performance against budget and review reports to determine hotel operations performance against budget.
  • Coach and support operations teams to effectively manage occupancy, rate, wages, and controllable expenses.
  • Champion the brand's service vision for product and service delivery and ensure alignment amongst hotel leadership teams.
Requirements
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Benefits

Marriott International offers a competitive salary range of $105,000 to $137,000 annually, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.



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