IT Support Specialist

2 days ago

Alexandria, Virginia, United States Recruiting Heroes LLC Full time
Job Summary

We are seeking a highly skilled IT Technician to join our team at Recruiting Heroes LLC. As a valued member of our staff, you will be responsible for supporting IT operations, including provisioning, hardware and software management, troubleshooting, and help desk services.

The ideal candidate will have a strong analytical mindset, excellent interpersonal and collaboration skills, and a willingness to learn new skills and develop new approaches to problems.

  • Manage daily IT operations in collaboration with the CIO and IT Administrator.
  • Plan and execute hardware and software provisioning for a growing staff.
  • Respond to help desk requests, both in person and remotely.
  • Assist in monitoring and managing IT services, especially a Microsoft 365 tenant housed in the GCCHIGH sovereign cloud.
  • Assist in setting and achieving goals related to securing and otherwise improving IT operations.
  • Create and maintain records and procedures.
  • Create and maintain Microsoft Power Automate and Power Apps applications.
  • Conduct staff onboardings and training.
  • Other duties as assigned.
Requirements
  • Associates Degree in Computer Science or similar course of study, or technical certifications in relevant skill areas.
  • Experience with the Microsoft Windows operating system is required.
  • Experience with Apple macOS and iOS is preferred.
  • Proficiency in the Microsoft Office suite of applications is required.
  • Familiarity with SharePoint is preferred.
  • Familiarity with Microsoft Power Automate and Power Apps is preferred.
  • Methodical approach to troubleshooting.
  • Eagerness to learn new skills and develop new approaches to problems.
  • Excellent interpersonal and collaboration skills.
  • Strong ability to adapt quickly and manage multiple priorities.
  • Willingness to undergo a background check, and a future security clearance, is required. Existing security clearance is preferred.

Recruiting Heroes LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status.

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