Technical Support Specialist

2 days ago


Greenwich, Connecticut, United States WINFertility Full time
About Us

WINFertility is a leading fertility benefit management company with over 20 years of experience. We offer inclusive family-building solutions to employers, health plans, and individual patients. Our mission is to provide access to the best network doctors, technology, and emotional support at the lowest cost.

Job Summary

We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our employees, including end-user support, infrastructure maintenance, and system administration.

Key Responsibilities
  • Provide first-level support for onsite and remote users in a secure environment
  • Assist with technical issues related to servers, workstations, laptops, smartphones, and printers
  • Upgrade hardware and software as needed to ensure optimal workstation performance
  • Set up and test systems, including installing and updating operating systems and software
  • Perform systems administration and maintenance tasks, including Active Directory, MS Exchange 2016, VMware environment, endpoint management, and Mitel Phone System
  • Collaborate with infrastructure/database administrators, system integration/project managers, onsite and offshore software development teams
  • Interact with IT vendors for hardware, software, communications, and related services
  • Troubleshoot network devices, printers, and business-specific applications
  • Participate in implementations of new hardware and software solutions, including recommendations for new acquisitions and upgrades
  • Be available for after-hours on-call emergencies and off-hour scheduled maintenance as required
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related discipline, or Associate degree in related discipline combined with relevant certifications and equivalent experience
  • Minimum 2 years' experience in IT network support/help desk
  • Experience and proficiency in installation and support for Windows 10, MS Office Suite, Windows Server 2008/2012/2016/2019
  • Experience in installation/support/troubleshooting in areas of desktop and networking hardware, TCP/IP, DHCP, DNS, Active Directory, DFS, GPO, VMware, SAN, data, and file security
Benefits
  • Competitive salary and comprehensive benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
Work Environment

WINFertility is an equal opportunity employer. We offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, health savings account, flexible spending account, transit account, 401(k) with company match, pet insurance, and employee assistance program.

We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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