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Dining Room Manager
2 months ago
The Maitre'd at Holy Name Medical Center plays a vital role in creating a warm and welcoming dining experience for patients, their families, and visitors. This position requires a unique blend of hospitality skills, empathy, and sensitivity to the needs of a hospice environment.
Key Responsibilities- Greet and welcome patients, their families, and visitors with a warm and genuine smile.
- Escort guests to their tables, taking into account any special needs or accommodations required.
- Manage reservations and seating arrangements with sensitivity to patient schedules and family visits.
- Maintain a waitlist and communicate estimated wait times to guests, prioritizing comfort and care.
- Oversee and coordinate the activities of the dining room staff, ensuring a seamless and efficient service.
- Provide training and guidance to the waitstaff to ensure high standards of service, with a focus on compassionate care.
- Monitor dining room cleanliness and ambiance, including lighting and music, to create a serene environment.
- Ensure adherence to health and safety regulations, maintaining a safe and hygienic environment for all.
- Collaborate with the kitchen staff to ensure timely service, accommodating dietary needs and preferences.
- Assist the Executive Chef with menu planning, purchasing, ordering, inventory, and record keeping.
- Collect feedback and relay it to the management team to continuously improve the dining experience.
- Implement strategies to enhance guest comfort and satisfaction, ensuring a positive experience for all.
- Assist in planning and executing special events and private functions, tailored to the needs of patients and their families.
- Bachelor's Degree or equivalent preferred.
- Previous experience as a Maitre'd, host/hostess, or in a similar customer-facing role is preferred.
Holy Name Medical Center is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. We are committed to providing technologically advanced, compassionate, and personalized care to our patients and their families.
We are an Equal Opportunity Employer, dedicated to creating a diverse and inclusive work environment that values the unique contributions of all our employees.