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Store Operations Manager

1 month ago

Toms River, New Jersey, United States Rack Room Shoes Full time
Job Description

The Team Lead plays a crucial role in ensuring the smooth operation of our stores, providing leadership and guidance to staff members, and maintaining exceptional customer service standards.

Key Responsibilities:
  • Supervise and manage day-to-day store operations to ensure compliance with company policies and procedures.
  • Provide training and development opportunities to direct reports, focusing on customer service, sales, and operational excellence.
  • Assume full responsibility for store operations in the absence of the Store Manager and Assistant Manager.
  • Maintain a safe and welcoming environment for employees and customers.
  • Manage customer issues promptly and effectively.
  • Ensure accurate and efficient processing of transactions, sales, discounts, and refunds.
  • Conduct inventory control, including shipping and receiving, price management, and damaged merchandise handling.
  • Develop and implement sales floor merchandising and visual presentation strategies to drive sales and customer engagement.
  • Manage payroll, scheduling, and time and attendance to ensure compliance with company policies.
  • Collaborate with Store Management, District/Regional Manager, and Store Operations and Training personnel to achieve business objectives.
Requirements:
  • Approved background check.
  • Effective verbal and written communication skills.
  • Managerial and organizational skills.

Rack Room Shoes is an equal opportunity employer, committed to providing a diverse and inclusive work environment.