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Restaurant Operations Manager

4 weeks ago

Toms River, New Jersey, United States Four Seasons Diner LLC Full time
Job Overview

As a key member of our team, the Restaurant Manager FOH will be responsible for overseeing the daily operations of our Front of the House restaurant. This includes coordinating with kitchen staff, managing inventory, and ensuring exceptional customer service.

Key Responsibilities
  • Coordinate daily Front of the House restaurant operations, ensuring seamless execution of our service standards.
  • Deliver superior service and maximize customer satisfaction by providing a welcoming and attentive dining experience.
  • Respond efficiently and accurately to customer complaints, resolving issues promptly and professionally.
  • Regularly review product quality and research new vendors to maintain high standards of quality and freshness.
  • Organize and supervise shifts, ensuring adequate staffing and coverage during peak periods.
  • Appraise staff performance and provide constructive feedback to improve productivity and efficiency.
  • Estimate future needs for goods, kitchen utensils, and cleaning products, ensuring timely ordering and inventory management.
  • Ensure compliance with sanitation and safety regulations, maintaining a clean and safe environment for our guests and staff.
  • Manage restaurant's good image and suggest ways to improve it, fostering a positive reputation and brand loyalty.
  • Control operational costs and identify measures to cut waste, optimizing our financial performance.
  • Create detailed reports on weekly, monthly, and annual revenues and expenses, providing valuable insights for business growth.
  • Promote the brand in the local community through word-of-mouth and restaurant events, building relationships and driving sales.
  • Recommend ways to reach a broader audience, leveraging social media and other marketing channels to increase visibility.
  • Train new and current employees on proper customer service practices, ensuring a consistent and exceptional experience for our guests.
  • Implement policies and protocols that will maintain future restaurant operations, ensuring continuity and success.