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Inside Sales Representative

2 months ago

Woburn, Massachusetts, United States Fusion Optix Full time
About the Role

Fusion Optix is seeking a highly motivated and organized sales and customer support specialist to join our inside sales and support team. As a key member of our team, you will be responsible for providing exceptional customer service, responding to RFQs and customer support cases, and coordinating with internal teams to provide necessary product and shop drawings/submittals.

Key Responsibilities
  • Respond to RFQs and customer support cases generated within the Salesforce CRM environment, covering quotes, orders, and information requests.
  • Accurately compile quotes based on customer accounts, including required product codes, quantity pricing, and validation of current lead times.
  • Respond to phone and email inquiries either directly or coordinate with other team members to facilitate a timely response.
  • Enter orders into Salesforce CRM and support existing orders (provide status updates to customers, reps, agents, etc.).
  • Coordinate with internal teams to provide necessary product and shop drawings/submittals.
  • Reliable and responsive point of contact for our customers, sales agents, and channel partners.
  • Act as initial point of contact for any post-sales issues gathering information before escalating where appropriate (e.g. RMA requests, defective product, missed shipments, replacement orders, etc...).
Requirements
  • Relevant prior sales support and/or quotations experience.
  • Strong personal ethics, and professional and interpersonal skills.
  • Experience working within the Salesforce CRM environment, particularly cases and data entry.
  • Strong numerical abilities, and good working knowledge of Microsoft Office products (Word, Excel).
  • Good personal demeanor, telephone manners, and precise communication abilities.
  • Possess a high sense of urgency, attention to detail, and a "do whatever it takes to get the job done" attitude.
  • Maintaining a positive, can-do attitude toward customers and stakeholders at all times.
  • Technically minded enough to understand the basics of Fusion Optix lighting products.
About Fusion Optix

Fusion Optix is a world leader in LED lighting. Founded in 2003, we are based in Woburn MA. We design, develop and manufacture components and modules that are used in LED lighting fixtures. We are a hard working, collegiate and international team that are revolutionizing the way people light their lives. Wherever we can, Fusion Optix promotes from within. Our philosophy is to reward commitment and loyalty as well as quality work, excellent customer service, high performing results and team contributions. Our compensation and benefits are designed to attract, reward and retain the best talent. In addition to competitive base salaries we offer quarterly bonuses and profit related pay. Our benefits package is also designed to be as supportive as possible. Our Fidelity 401K plan includes a generous 6% company matching. Our Gradifi benefit helps employees pay off existing student loans or save up for their child's college education. The company also provides comprehensive healthcare and dental, life and disability coverage with 100% of premiums paid for individuals. Fusion Optix was recently voted by Red Herring as one of the Top100 most innovative companies in the Americas and listed by Inc. Magazine as one of the fastest growing manufacturing company in the US. We have sold products to over 40 countries worldwide and our customers include some of the world's most distinguished brands. We are recognized as industry leaders in optics and our patented innovations can be found in products used every day in business or the home. As well as, the demanding scientific, medical, military and aerospace applications. Our company headquarter is in Woburn MA where we house our main air conditioned clean-room production operations. Visit our website or follow us on twitter.