Customer Sales Representative

1 week ago


Woburn, Massachusetts, United States East Cambridge Savings Bank Full time
Job Description

East Cambridge Savings Bank is seeking a highly skilled Customer Sales Representative to join our Retail Division.

Key Responsibilities:

  • Provide exceptional customer service and respond to customer needs in a timely and professional manner.
  • Sell and cross-sell bank products and services to new and existing customers.
  • Meet individual sales goals and contribute to the overall success of the team.
  • Train new employees and evaluate work performance.
  • Cultivate strong relationships with back office service partners to ensure delivery of high-quality customer service.

Requirements:

  • 3 years of experience in a retail environment with customer service experience; or a Bachelor's degree with 1 year of customer service experience in a retail environment.
  • Working knowledge of digital banking products.
  • 1 year of sales experience in an incentive-based role.
  • Demonstrated ability to meet individual sales goals on a monthly/annual basis.
  • Excellent interpersonal and communication skills.

Preferred Qualifications:

  • Working knowledge of the Bank's products and services.
  • Spanish speaking preferred.

Contact our Human Resources Division for more details and to apply.



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