Sea Logistics Customer Care Manager
2 days ago
We are seeking a highly skilled and experienced Customer Experience Manager to join our Sea Logistics team in Memphis, TN. As a key member of our team, you will be responsible for implementing and managing the Customer Care strategy on a local level, ensuring customer excellence and growth.
Key Responsibilities- Leadership and Team Management: Provide leadership, direction, and monitor the performance of the local Customer Care team and local Sea Logistics Field Sales team.
- Staffing and Selection: Oversee staffing and selection decisions, allocate resources, and manage project assignments as necessary.
- Customer Collaboration: Maintain close cooperation with Branch & Area management as well as Sea Logistics operations (Operational Care Center) for an enhanced customer experience.
- Profit Maximization: Responsibility for profit maximization by avoiding additional costs & expenses due to internal service failure.
- Customer Visits and Meetings: Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales personnel.
- Customer Retention and Business Development: Manage customer retention & focus on prospecting for new Business.
- Market Knowledge and Updates: Stay up-to-date with Market Knowledge & provide continuous updates to the Team.
- Business Development and Strategy: Business Development & Strategy setting to increase Market share.
- Sales Support: Supporting Sales in turning opportunities into Business Partners.
- Experience: 3+ years' Sea Logistics experience, 2+ years' Industry experience.
- Leadership Skills: 2+ years' People Leadership, Collaboration & Empowerment Skills.
- Travel and Work Requirements: Ability to travel for business reasons and work on-site 5 days per week.
Kuehne + Nagel is one of the world's leading logistics companies, with over employees at some 1,300 locations in over 100 countries. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.
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Sea Logistics Customer Care Manager
7 days ago
Memphis, Tennessee, United States Kuehne + Nagel Full timeAbout the RoleWe are seeking a highly skilled and experienced Sea Logistics Customer Care Manager to join our team at Kuehne + Nagel. As a key member of our Sea Logistics team, you will be responsible for implementing and managing the Customer Care strategy on a local level, ensuring exceptional customer service and driving customer growth, satisfaction, and...
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Sea Logistics Customer Care Manager
7 days ago
Memphis, Tennessee, United States Kuehne + Nagel Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our Sea Logistics team in Memphis, TN. As a key member of our team, you will be responsible for implementing and managing the Customer Care strategy on a local level, ensuring customer excellence and growth.Key ResponsibilitiesLeadership and Team Management:...
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