Sea Logistics Customer Care Manager

2 days ago


Memphis, Tennessee, United States Kuehne + Nagel Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Manager to join our Sea Logistics team in Memphis, TN. As a key member of our team, you will be responsible for implementing and managing the Customer Care strategy on a local level, ensuring customer excellence and growth.

Key Responsibilities
  • Leadership and Team Management: Provide leadership, direction, and monitor the performance of the local Customer Care team and local Sea Logistics Field Sales team.
  • Staffing and Selection: Oversee staffing and selection decisions, allocate resources, and manage project assignments as necessary.
  • Customer Collaboration: Maintain close cooperation with Branch & Area management as well as Sea Logistics operations (Operational Care Center) for an enhanced customer experience.
  • Profit Maximization: Responsibility for profit maximization by avoiding additional costs & expenses due to internal service failure.
  • Customer Visits and Meetings: Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales personnel.
  • Customer Retention and Business Development: Manage customer retention & focus on prospecting for new Business.
  • Market Knowledge and Updates: Stay up-to-date with Market Knowledge & provide continuous updates to the Team.
  • Business Development and Strategy: Business Development & Strategy setting to increase Market share.
  • Sales Support: Supporting Sales in turning opportunities into Business Partners.
Requirements
  • Experience: 3+ years' Sea Logistics experience, 2+ years' Industry experience.
  • Leadership Skills: 2+ years' People Leadership, Collaboration & Empowerment Skills.
  • Travel and Work Requirements: Ability to travel for business reasons and work on-site 5 days per week.
About Kuehne + Nagel

Kuehne + Nagel is one of the world's leading logistics companies, with over employees at some 1,300 locations in over 100 countries. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.



  • Memphis, Tennessee, United States Kuehne + Nagel Full time

    About the RoleWe are seeking a highly skilled and experienced Sea Logistics Customer Care Manager to join our team at Kuehne + Nagel. As a key member of our Sea Logistics team, you will be responsible for implementing and managing the Customer Care strategy on a local level, ensuring exceptional customer service and driving customer growth, satisfaction, and...


  • Memphis, Tennessee, United States Kuehne + Nagel Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our Sea Logistics team in Memphis, TN. As a key member of our team, you will be responsible for implementing and managing the Customer Care strategy on a local level, ensuring customer excellence and growth.Key ResponsibilitiesLeadership and Team Management:...

  • Logistics Lead

    7 days ago


    Memphis, Tennessee, United States Capstone Logistics Full time

    Job SummaryWe are seeking a highly motivated and experienced Warehouse Operations Manager to join our team at Capstone Logistics. As a key member of our operations team, you will be responsible for overseeing the daily activities of our warehouse operations, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesOversee the...


  • Memphis, Tennessee, United States FedEx Logistics Full time

    Position Overview: The Customs Trade Coordinator plays a vital role in managing the necessary documentation required by US Customs and Government Agencies for the importation of goods into the United States on behalf of various clients.Key Responsibilities:Deliver exceptional customer service to ensure client satisfaction.Accurately classify goods for...


  • Memphis, Tennessee, United States FedEx Logistics Full time

    Join FedEx Logistics as a Customs Compliance SpecialistAt FedEx Logistics, we prioritize our people and are recognized as a global leader in the industry. We offer a pathway to a fulfilling career within one of the world's most esteemed companies.Our comprehensive benefits and professional development programs reflect our commitment to your career...


  • Memphis, Tennessee, United States FedEx Logistics Full time

    Customs Compliance Specialist at FedEx LogisticsOversee the necessary documentation mandated by US Customs and Government Agencies for the importation of goods into the United States on behalf of clients.Deliver exceptional customer support and service.Ensure precise classification of merchandise for customs clearance.Manage data entry and processing of...


  • Memphis, Tennessee, United States CEVA Logistics Full time

    About CEVA LogisticsCEVA Logistics is a global leader in supply chain solutions, connecting people, products, and providers worldwide. Our team of experts lives and breathes logistics, driven by a people-centric approach that fosters teamwork, respect, and growth.Job SummaryWe are seeking a skilled Automation Supervisor to lead our logistics engineering...


  • Memphis, Tennessee, United States FedEx Logistics Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customs Trade Coordinator to join our team at FedEx Logistics. As a Customs Trade Coordinator, you will be responsible for coordinating the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.Key Responsibilities:Provide exceptional...

  • Automation Supervisor

    12 hours ago


    Memphis, Tennessee, United States CEVA Logistics Full time

    About CEVA LogisticsCEVA Logistics is a global leader in supply chain solutions, connecting people, products, and providers worldwide. Our team of experts lives and breathes logistics every day, driven by a people-centric approach that fosters teamwork, respect, and growth opportunities.Job SummaryWe are seeking a highly skilled Automation Supervisor to join...


  • Memphis, Tennessee, United States GXO Logistics, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Warehouse Operations Manager to join our team at GXO Logistics, Inc. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our warehouse, ensuring that all tasks are completed accurately and on time.Key ResponsibilitiesOperational Oversight:...


  • Memphis, Tennessee, United States Capstone Logistics Full time

    Position Overview:As a Warehouse Lead at Capstone Logistics, you will play a crucial role in overseeing daily operations within our warehouse environment. Your leadership will ensure that our team maintains high standards of performance and efficiency.Key Responsibilities:- Supervise and coordinate warehouse activities to optimize workflow.- Foster a culture...


  • Memphis, Tennessee, United States GXO Logistics Full time

    About the RoleWe are seeking a highly skilled Operations Training Supervisor to join our team at GXO Logistics. As a key member of our operations team, you will be responsible for overseeing the training and development of our logistics staff.Key ResponsibilitiesMaintain accurate time records for direct reports and conduct regular audits to ensure compliance...


  • Memphis, Tennessee, United States C.H. Robinson Full time

    About the RoleC.H. Robinson is seeking a highly skilled Customer Account Specialist to join our team. As a key member of our logistics team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Relationship Management: Develop and maintain strong...


  • Memphis, Tennessee, United States FedEx Logistics Full time

    Position Overview: The role involves overseeing the necessary documentation mandated by US Customs and Government Agencies for the entry of intricate and high-risk shipments. These shipments are categorized as such due to specific regulatory stipulations and tariff combinations.Customer Engagement: Deliver exceptional customer service by interacting with...


  • Memphis, Tennessee, United States Mozarc Medical Full time

    About Mozarc MedicalAt Mozarc Medical, we are dedicated to transforming the landscape of comprehensive kidney health technology. As a dynamic start-up formed through equal investments from DaVita, a prominent kidney care provider, and Medtronic, a leading global medical device manufacturer, we offer a unique opportunity to be part of an innovative journey...


  • Memphis, Tennessee, United States FedEx Logistics Full time

    Job SummaryWe are seeking a highly skilled Customs Trade Specialist to join our team at FedEx Logistics. As a key member of our operations team, you will be responsible for coordinating the documentation required by US Customs and Government Agencies for the entry of goods into the US on behalf of importers.Key ResponsibilitiesCoordinate with importers to...


  • Memphis, Tennessee, United States FedEx Logistics Full time

    Position Overview:The role involves overseeing the necessary documentation mandated by US Customs and Government Agencies for the entry of intricate and high-risk shipments. These shipments are categorized as complex and high-risk due to specific regulatory stipulations and tariff combinations.Key Responsibilities:Deliver exceptional customer service.Engage...


  • Memphis, Tennessee, United States FedEx Logistics Full time

    Position Overview: The role entails overseeing the necessary documentation mandated by US Customs and Government Agencies for the entry of intricate and high-risk shipments. These shipments are classified as such due to specific regulatory requirements and tariff combinations.Key Responsibilities:Deliver exceptional customer service to all...


  • Memphis, Tennessee, United States FedEx Logistics Full time

    Position Overview: The role involves overseeing the documentation necessary for compliance with US Customs and other governmental entities for the entry of intricate and high-risk shipments. These shipments are categorized as such due to specific regulatory obligations and tariff combinations.Key Responsibilities:Deliver exceptional customer service.Engage...


  • Memphis, Tennessee, United States Capstone Logistics Full time

    Job SummaryWe are seeking a highly motivated and experienced Warehouse Operations Manager to join our team at Capstone Logistics. As a key member of our operations team, you will be responsible for overseeing the daily activities of our warehouse operations, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesManage and...