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Trust Operations Specialist II

2 months ago

Detroit, Michigan, United States FIS Full time

Position Type:

Full time

Type Of Hire:

Experienced (relevant combination of work and education)

Education Desired:

Associate's Degree

Travel Percentage:

0%

Job Overview

In a rapidly evolving world, FIS is at the forefront of innovation. Our financial technology solutions impact a multitude of markets, businesses, and individuals globally. We pride ourselves on fostering an inclusive and diverse workplace where collaboration and celebration of achievements are paramount.

Role Summary:

This position entails analyzing operational challenges and proposing solutions to enhance practices while ensuring the integrity of our operating systems. The role encompasses a variety of responsibilities within operations that are critical to our clients, where both volume and financial implications are substantial. You will be tasked with executing back-office services for a sensitive clientele.

Key Responsibilities:

• Continuously assess issues and systems to identify necessary changes in practices.

• Investigate known error conditions and adhere to established error correction protocols.

• Identify abnormal processing situations and determine appropriate resolutions to ensure completion of tasks.

• Utilize available tools and resources effectively, consulting manuals and collaborating with experienced analysts to contribute to the knowledge base.

• Oversee and serve as the escalation point for all incoming and outgoing account transfers.

• Follow escalation procedures to resolve processing or user issues promptly to meet service level agreements.

• Communicate updates on systems and processes, providing training to internal stakeholders on changes and new procedures.

• Identify and recommend new tools, technologies, or processes that enhance overall operational efficiency.

• Perform other related duties as assigned.

Educational Qualifications:
A high school diploma or GED is required. An associate or bachelor's degree is preferred, or equivalent experience in education and training.

Required Skills:

• Strong problem-solving abilities, independent decision-making skills, and effective time management for handling multiple tasks and deadlines.

• Capability to thrive in a fast-paced, high-pressure environment, whether independently or as part of a team.

• Excellent verbal and written communication skills, capable of addressing both technical and non-technical audiences across various organizational levels.

• A strong work ethic with meticulous attention to detail.

• Proficiency in Microsoft Office applications is essential, along with experience in related Trust systems.

What We Offer:

At FIS, you have the opportunity to learn, grow, and make a significant impact in your career. Our benefits include:


• A flexible and innovative work environment

• A diverse and collaborative culture

• Resources for professional and personal development

• Opportunities to engage in volunteer work and support charitable initiatives.

• Competitive salary and comprehensive benefits package

FIS is dedicated to providing its employees with a rewarding career path and competitive compensation. The salary range for this full-time position is between $65,000 and $106,000, reflecting the minimum and maximum target for new hire salaries based on the role, level, and location. Actual starting pay will be determined by additional factors, including job-related skills, experience, and relevant education or training. Changes in work location may also affect individual starting pay. Please consult with your recruiter regarding the specific salary range for your preferred location during the hiring process.

Privacy Commitment

FIS is committed to safeguarding the privacy and security of all personal information processed to provide services to our clients. For detailed information on how FIS protects personal information online, please refer to our privacy policy.

Equal Employment Opportunity Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is a supplemental document.


For positions located in the US, the following conditions apply. If you receive a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: This job description includes all competencies necessary for successful performance in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may not have been fully described for ADA reasonable accommodation purposes. All reasonable accommodation requests will be reviewed on a case-by-case basis.

Recruitment Model

Recruitment at FIS primarily operates on a direct sourcing model; a limited portion of our hiring is conducted through recruitment agencies. FIS does not accept resumes from recruitment agencies not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our organization.

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