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Assistant Store Manager

2 months ago

Yonkers, New York, United States Mattress Firm Full time
About the Role

We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Mattress Firm. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team of sales associates.

Key Responsibilities
  • Customer Experience: Provide exceptional customer service, respond to customer inquiries, and resolve customer complaints in a timely and professional manner.
  • Sales and Service: Meet or exceed sales targets, provide product knowledge and recommendations to customers, and ensure a seamless shopping experience.
  • Team Leadership: Lead, coach, and develop a high-performing team of sales associates, providing guidance and support to ensure they have the skills and knowledge needed to succeed.
  • Store Operations: Oversee store operations, including inventory management, visual merchandising, and store maintenance, to ensure a clean, safe, and welcoming environment for customers.
  • Performance Management: Analyze sales data, identify areas for improvement, and develop strategies to drive sales growth and improve customer satisfaction.
Requirements
  • 2+ years of retail management experience, preferably in a sales-driven environment.
  • Proven track record of delivering exceptional customer experiences and driving sales growth.
  • Strong leadership and coaching skills, with the ability to develop and motivate a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and vendors.
  • Bilingual preferred (Spanish).
What We Offer
  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • Excellent benefits package, including medical, dental, and vision insurance.
  • 401(k) matching program.
  • Employee discounts on Mattress Firm products and services.