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Campus - Client and Partner Management Program Associate (Flexible Hybrid)

2 months ago

Washington, Washington, D.C., United States Fannie Mae Full time
Job Overview

The Business Account Management Solutions (BAMS) team is a collaborative, client-focused organization that integrates various Account Teams, including those dedicated to Affordable Lending, Servicing Strategy, Market Engagement, Client and Consumer Resource Centers, and Business Operations and Technology Support. Our mission-driven approach leverages partnerships with Single-Family lenders, servicers, vendors, and other stakeholders in the housing industry to fulfill strategic objectives such as promoting affordable housing, enhancing racial equity, and advancing digital transformation, all while adhering to regulatory standards.

As a Customer and Partner Management Associate within the BAMS team, you will engage with innovative technology and diverse teams that promote creativity and teamwork. This role offers an opportunity for on-the-job training, professional growth, and the chance to build a broad network of peers, managers, and industry experts.

In this position, you will participate in a rotational program designed to provide experience across a variety of functional areas, including: Client Management, Mission Field work, Business Administration and Project Management, Process Improvement, Business Analysis, Data Analytics, Technology Integrations, Consumer Support, and Market Engagement. Our early career program emphasizes professional development with leading teams and industry specialists, fostering foundational industry knowledge, understanding of Fannie Mae's culture, and essential skill development while promoting interdepartmental connections and collaboration. This experience will help build your confidence and create pathways for transitioning into a permanent role.

Key Responsibilities
The Customer and Partner Management Associate Program allows you the flexibility to shape your daily responsibilities while collaborating with dedicated individuals to achieve the following:

  • Enhance Client Success: Collaborate in evaluating client needs and ensuring operational readiness to support organizational goals and initiatives. Your contributions will be vital in driving client success.
  • Collaborate with Industry Experts: Engage and problem-solve directly with external clients and key internal business partners, including Capital Markets, legal teams, technology teams, and business support teams. Your efforts will strengthen effective partnerships.
  • Participate in Industry Events: Engage in both internal and external industry events to facilitate client education, risk management, and new product introductions. You will be at the forefront of industry advancements.
  • Manage Complex Projects: Assist in complex project contributions through research, deliverable management, and effective planning and coordination. Your innovative solutions will enhance business performance and efficiency.
  • Transform Business Insights: Collect data to conduct comprehensive business analyses and communicate key insights to management and stakeholders. Your analytical skills will influence strategic direction and improve internal processes.
  • Standardize Operational Excellence: Contribute to the management of standardized work processes, ensuring consistency and quality across operations.
  • Monitor Performance Metrics: Aid in the development, monitoring, and execution of key performance and risk indicators, ensuring high standards and risk mitigation.

Professional Development Opportunities
At Fannie Mae, Associates can access learning resources and a supportive employee network to establish a strong career foundation. You can expect:

  • Access to a mentorship program through Fannie Mae's Young Professionals Employee Resource Group for valuable guidance.
  • Insights into the housing finance industry and related issues through our Future Housing Leaders program curriculum.
  • Invitations to speaker series events featuring leaders across the enterprise discussing relevant industry topics and company mission.

Qualifications
Minimum Qualifications:

  • Authorization to work in the U.S. without sponsorship.
  • Academic achievement with a GPA of 3.0 or above.
  • Bachelor's degree expected between December 2024 and May 2025.

Preferred Qualifications:

  • A bachelor's degree in Business, Marketing, Information Systems, Operations, or Management.
  • Strong analytical skills.
  • Demonstrated leadership abilities and teamwork contributions.
  • Self-motivated with strong business acumen and results orientation.
  • Excellent communication skills, both verbal and written.
  • Proficiency with technology applications.

Additional Information
The future is what you make it. Discover compelling opportunities at Fannie Mae, a flexible hybrid company that embraces the option for employees to work where they choose while providing office space for in-person collaboration when necessary. Fannie Mae is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. This position is eligible for participation in a Fannie Mae incentive program, subject to program terms. As part of our comprehensive benefits package, Fannie Mae offers a wide range of health, life, voluntary lifestyle, and other benefits that enhance employees' overall well-being.