Automotive Customer Service Specialist

2 weeks ago


Council Bluffs, Iowa, United States Madhatterautorepair Full time

Position Title:
Automotive Customer Service Specialist

Location:
Mad Hatter Auto Repair

Compensation:
$50,000 - $90,000 annually

Working Hours:
Monday - Friday, 7:30 AM - 5:30 PM

Position Overview:


Mad Hatter Auto Repair, a vibrant and client-oriented automotive service center, is in search of a skilled and committed Customer Service Specialist to enhance our team.

In this pivotal role within our service division, you will serve as the main liaison for our clientele, guaranteeing a smooth and exceptional service journey.


Key Responsibilities:
1. Engage with customers to understand their automotive needs and provide tailored solutions.
2. Maintain a high standard of customer satisfaction through effective communication and service delivery.
3. Manage service appointments and ensure timely follow-ups with clients.
4. Collaborate with technicians to relay customer concerns and service requirements.

Essential Qualifications:
- A minimum of 4 years of experience in automotive service sales or related sales roles.
- Exceptional verbal and written communication abilities.
- Demonstrated history of providing outstanding customer service.
- Strong organizational capabilities and adeptness at handling multiple tasks simultaneously.
- Basic computer skills and willingness to adapt to new software applications.
- A positive, customer-focused demeanor and a collaborative team spirit.
- Valid Driver's License with a clean driving record.
If you possess the drive and expertise as a Customer Service Specialist and are eager to thrive in a dynamic, customer-focused environment, we encourage you to consider this opportunity.

#J-18808-Ljbffr

  • Council Bluffs, Iowa, United States Edwards Auto Group Full time

    Edwards Auto Group is seeking a dedicated Customer Care Specialist to enhance our service team. The Customer Care Specialist plays a crucial role in engaging with clients regarding their vehicle's mechanical concerns while collaborating closely with our skilled Service Technicians to communicate insights and establish the most effective repair strategies....


  • Council Bluffs, Iowa, United States Edwards Auto Group Full time

    Job OverviewEdwards Auto Group is seeking a dedicated Service Advisor to enhance our customer service experience. The Service Advisor plays a crucial role in addressing customer concerns regarding vehicle performance while collaborating closely with Service Technicians to communicate necessary information and establish optimal repair strategies.This position...


  • Council Bluffs, Iowa, United States Mad Hatter Auto Repair Full time

    Job OverviewMad Hatter Auto Repair, a dynamic and customer-focused automotive repair shop, is seeking an experienced and dedicated Service Advisor to provide exceptional customer service and support.Key Responsibilities:Act as the primary point of contact for customers, ensuring a seamless and high-quality service experience.Provide accurate and timely...


  • Council Bluffs, Iowa, United States Edwards Nissan Kia Full time

    PRE-OWNED VEHICLE SALES Edwards Nissan Kia is seeking an Automotive Sales Specialist to enhance our dynamic sales team. In this position, you will engage with clients to understand their requirements, promote our sales initiatives, and showcase vehicles to potential buyers. Key Responsibilities: - Grasp vehicle specifications by investigating their...


  • Council Bluffs, Iowa, United States Edwards Auto Group Full time

    Job OverviewEdwards Auto Group is experiencing significant growth and is seeking an Automotive Technician to enhance our workforce. The ideal candidate will possess proven skills as an auto mechanic, particularly with cars and light trucks, and hold an ASE certification. Your primary duties will include diagnosing, maintaining, and repairing vehicles for our...


  • Council Bluffs, Iowa, United States Edwards Auto Group Full time

    Job OverviewEdwards Auto Group is experiencing significant growth and is seeking an Automotive Technician to enhance our workforce. The ideal candidate will possess proven skills as an auto mechanic, specifically with cars and light trucks, and hold an ASE certification. Your primary responsibilities will include diagnosing, maintaining, and repairing...


  • Council Bluffs, Iowa, United States Edwards Auto Group Full time

    Job OverviewEdwards Auto Group is experiencing significant growth and is seeking an Automotive Technician to enhance our workforce. The ideal candidate will possess substantial experience as an auto mechanic, specifically with cars and light trucks, and hold an ASE certification. Your primary duties will include diagnosing, maintaining, and repairing...


  • Council Bluffs, Iowa, United States Brakes Plus Full time

    Job Description**About Brakes Plus**Brakes Plus is a leading provider of automotive services, with a strong presence in the western United States. Our company values excellence, customer satisfaction, and employee development.**Job Summary**We are seeking a highly motivated and experienced Service Advisor to join our team at Brakes Plus. As a Service...


  • Council Bluffs, Iowa, United States Bridgestone America, Inc. Full time

    **Job Summary**We are seeking an experienced Automotive Service Manager to join our team at Bridgestone America, Inc. As a key member of our retail operations, you will be responsible for managing customer relationships, supervising vehicle technicians, and ensuring high-quality service standards.**Key Responsibilities:**Assign and schedule work duties to...


  • Council Bluffs, Iowa, United States Edwards Auto Group Full time

    Job OverviewEdwards Auto Group is seeking a motivated Call Center Customer Service Specialist to enhance our service department operations. This role involves managing all incoming communications through phone and online channels, identifying potential service opportunities, scheduling appointments, and serving as the initial contact for our clientele.Work...


  • Council Bluffs, Iowa, United States Tommy's Express Car Wash Full time

    Exciting Opportunity in Automotive ServicesTommy's Express Car Wash is preparing to launch a new facility and is seeking a dedicated General Manager to oversee all operational aspects. This role is pivotal in ensuring the smooth functioning of our services and maintaining our commitment to exceptional customer satisfaction.Key Responsibilities:Manage daily...


  • Council Bluffs, Iowa, United States Edwards Auto Group Full time

    Job OverviewEdwards Auto Group is seeking a dedicated Service Advisor to enhance our customer service experience. The Service Advisor plays a crucial role in addressing customer concerns regarding vehicle performance while collaborating closely with Service Technicians to communicate necessary repairs and solutions. This position requires exceptional...


  • Council Bluffs, Iowa, United States Edwards Auto Group Full time

    Edwards Auto Group is seeking a motivated Customer Service Representative to enhance our service department's operations. In this role, you will be tasked with managing all incoming inquiries through phone and online channels, identifying potential service opportunities, scheduling appointments, and serving as the initial contact for our valued customers....


  • Council Bluffs, Iowa, United States Edwards Auto Group Full time

    Job OverviewEdwards Auto Group is seeking a motivated Call Center Customer Service Representative to enhance our service department. In this role, you will manage all incoming communications through phone and online channels, identify potential service opportunities, schedule appointments, and serve as the initial contact for our valued customers.Work...


  • Council Bluffs, Iowa, United States Edwards Auto Group Full time

    Edwards Auto Group is seeking a motivated Customer Service Representative to enhance our service department's operations. In this role, you will be tasked with managing all incoming communications through phone and online channels, identifying potential service opportunities, scheduling appointments, and serving as the initial contact for our valued...


  • Council Bluffs, Iowa, United States Edwards Auto Group Full time

    Edwards Auto Group is seeking a motivated Customer Service Representative to enhance our service department's operations. In this role, you will be tasked with managing all incoming communications through phone and online channels, identifying potential service opportunities, scheduling appointments, and serving as the initial contact for our clientele....


  • Council Bluffs, Iowa, United States Edwards Hyundai Inc Full time

    USED CAR SALES POSITIONEdwards Hyundai Inc is seeking motivated individuals for the role of Sales Consultant within our dynamic sales department.As a Sales Consultant, your primary responsibility will be to engage with clients to understand their automotive needs, present sales promotions, and showcase available vehicles.Key Responsibilities:1. Acquire...


  • Council Bluffs, Iowa, United States Edwards Nissan Kia Full time

    Join Our Team at Edwards Nissan Kia! We are currently seeking a Nissan Certified Automotive Technician to enhance our service department. This role is ideal for individuals with a strong background in automotive repair and maintenance, particularly on cars and light trucks. Key Responsibilities: Conduct thorough maintenance and repair services on a variety...


  • Council Bluffs, Iowa, United States Edwards Hyundai Inc Full time

    USED CAR SALES POSITIONEdwards Hyundai Inc is actively seeking skilled Sales Consultants to enhance our dynamic sales team.Key Responsibilities:Engage with clients to understand their automotive needs and present suitable sales opportunities.Conduct thorough research on vehicle specifications, features, and competitive models to provide informed...


  • Council Bluffs, Iowa, United States Edwards Auto Group Full time

    Job OverviewEdwards Auto Group is seeking a motivated Call Center Customer Service Representative to enhance our service department's operations. In this role, you will manage all incoming inquiries through phone and online channels, identify potential service opportunities, schedule appointments, and serve as the initial contact for our clientele.Work...