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Automotive Customer Service Consultant
2 months ago
Edwards Auto Group is seeking a dedicated Service Advisor to enhance our customer service experience. The Service Advisor plays a crucial role in addressing customer concerns regarding vehicle performance while collaborating closely with Service Technicians to communicate necessary repairs and solutions. This position requires exceptional interpersonal skills and a commitment to providing outstanding service.
Compensation: Base salary plus commission with potential earnings exceeding $100,000 annually.
Key Responsibilities:- Welcoming customers and efficiently entering their information into the system.
- Consulting with technicians to assess required repairs and suggesting alternatives that align with customer budgets and preferences.
- Responding to customer inquiries regarding service results and maintaining communication with technicians.
- Educating customers about warranty options and available programs and discounts.
- Coordinating customer appointments and managing the workflow within the service department.
- Keeping customers informed of any updates and ensuring they understand the service process at every stage.
- Strong verbal communication abilities.
- Positive attitude with a customer-centric approach.
- Proficient typing and computer skills.
- Prior experience in customer service is advantageous.
