Automotive Service Consultant

5 days ago


Council Bluffs, Iowa, United States Mad Hatter Auto Repair Full time
Job Overview

Mad Hatter Auto Repair, a dynamic and customer-focused automotive repair shop, is seeking an experienced and dedicated Service Advisor to provide exceptional customer service and support.

Key Responsibilities:

  • Act as the primary point of contact for customers, ensuring a seamless and high-quality service experience.
  • Provide accurate and timely information to customers regarding their vehicle's maintenance and repair needs.
  • Develop and maintain strong relationships with customers to ensure customer satisfaction and loyalty.
  • Work closely with the service team to ensure efficient and effective service delivery.
  • Manage and maintain accurate records of customer interactions and service history.
  • Stay up-to-date with industry developments and best practices to provide expert advice to customers.

Requirements:

  • Minimum of 4 years of experience in automotive repair sales or sales experience.
  • Excellent communication and interpersonal skills.
  • Proven track record of delivering high-quality customer service.
  • Strong organizational skills and ability to multitask effectively.
  • Basic computer proficiency and ability to learn new software.
  • A positive, customer-oriented attitude and a team player mentality.
  • Valid Driver's License and clean driving history.


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