Customer Service Representative for Automotive Services

1 week ago


Council Bluffs, Iowa, United States Edwards Auto Group Full time
Edwards Auto Group is seeking a motivated Customer Service Representative to enhance our service department's operations. In this role, you will be tasked with managing all incoming communications through phone and online channels, identifying potential service opportunities, scheduling appointments, and serving as the initial contact for our valued customers. Previous experience in a call center environment is highly desirable.

Work Schedule: Monday to Friday, 8 AM to 5 PM, with a rotating Saturday.

Compensation: Starting at $19.00 per hour, plus bonuses and benefits.

Key Responsibilities:
  • Responding to incoming calls and online requests.
  • Documenting customer information and feedback in our system.
  • Coordinating appointments and following up with customers who miss their scheduled times.
  • Keeping up-to-date knowledge of our offerings.
  • Complying with all company policies and procedures.
  • Maintaining customer relationships to ensure satisfaction with our services.
  • Informing potential customers about current promotions.
  • Assisting with various tasks within the dealership.
Qualifications:
  • Prior experience in a call center.
  • Strong communication skills and attention to detail.
  • Professional demeanor and a solid work ethic.
  • High school diploma or GED required.
  • Proven customer service excellence.


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