Customer Service Specialist

2 weeks ago


Council Bluffs, Iowa, United States Edwards Auto Group Full time
Job Overview

Edwards Auto Group is seeking a motivated Call Center Customer Service Specialist to enhance our service department operations. This role involves managing all incoming communications through phone and online channels, identifying potential service opportunities, scheduling appointments, and serving as the initial contact for our clientele.

Work Schedule: Monday to Friday, 8 AM to 5 PM, with occasional Saturday shifts.

Compensation: Starting at $19.00 per hour, plus bonuses and benefits.

Key Responsibilities
  • Responding to incoming calls and online requests.
  • Documenting customer information and feedback in our database.
  • Coordinating appointments and following up with customers who missed their appointments.
  • Keeping up-to-date knowledge of our services and products.
  • Complying with all company policies and guidelines.
  • Maintaining communication with customers to ensure satisfaction with our services.
  • Informing potential customers about current promotions.
  • Assisting with various tasks within the dealership as needed.
Qualifications
  • Prior experience in a call center environment.
  • Strong communication skills and attention to detail.
  • Professional demeanor and a solid work ethic.
  • High school diploma or GED required.
  • Proven customer service excellence.


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