Revenue Cycle Specialist
1 week ago
We are seeking a highly skilled Revenue Cycle Workflow Specialist to join our PharmScript team within our Revenue Cycle Operations department. As a key member of our team, you will be responsible for ensuring that all outstanding bills are tracked for daily census, and that customer accounts are evaluated, researched, and resolved in a timely manner.
Responsibilities- Evaluate customer accounts, convey appropriate information, research customer issues, and establish financial arrangements with customers
- Review and work to resolve AR delinquencies within assigned accounts, including escalation to management as may be required
- Execute follow-up inquiries on broken payment arrangements and to secure future promises to pay
- Prioritize your work activities daily
- Timely response to all customer inquiries, both inbound and outbound
- Enter detailed conversation notes, including payment arrangements
- Perform consistently to meet performance standards set by the manager
- High school degree
- Experience in long term care or retail pharmacy environment preferred
- Communication, problem solving and organizational skills a must
- Must be able to work in a fast-paced environment
- Strong customer service skills
- Able to work independently as well as in a diverse, team environment
- Reliable, able to work under pressure and meet deadlines
- Excellent communication skills, professional demeanor
- Detail oriented, excellent organizational skills
- Pharmacy Technician license is required
- 1 year of billing, long term care or retail pharmacy experience desired
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:
- May sit or stand seven (7) to ten (10) hours per day
- The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently
- May be necessary to work extended hours as needed
- May lift and/or move up to 25 pounds
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role
- Able to identify and resolve issues quickly and efficiently
- Excellent communication, problem solving and organizational skills
- Comfortable working independently as well as in a diverse, team environment
- Able to work under pressure and meet deadlines
- Strong customer service skills
- Ability to lift and/or move up to 25 pounds
- Strong analytical problem solving and strategic thinking skills
- Excellent interpersonal skills
- Ability to travel as needed
- Basic computer skills and proficient in Microsoft Office
PharmScript offers a robust suite of benefits to support employees and their families.
- Medical, Prescription Drug, Dental, and Vision coverage for you and your eligible dependents
- Maternity care program and infertility services
- Tax-favored Health Savings Accounts, Healthcare, and Dependent Care Flexible Spending Accounts
- EAP Assistance Program with 24/7 access to free counseling, legal guidance, and financial resources
PharmScript is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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