Healthcare Access Coordinator

2 weeks ago

Katy, Texas, United States Houston Methodist Full time

Position Overview:
At Houston Methodist, the role of the Patient Services Liaison is pivotal in ensuring that patients are efficiently scheduled for services with both employed and affiliated physicians. This includes verifying financial clearance prior to appointments through precise scheduling, registration, and eligibility checks.

Key Responsibilities:
This position involves assisting management by identifying opportunities for improvement and offering innovative solutions for process enhancement. The Patient Services Liaison also plays a crucial role in auditing and quality reviews to maintain accuracy in scheduling and registration.

Customer Interaction:
Providing exceptional customer service is essential, as this role requires effective communication with patients visiting our facilities. It also includes notifying patients, physicians, and management about potential service delays or reimbursement issues.

Patient Demographics:
Refer to departmental guidelines for details on the primary age groups and populations served by this position.

Houston Methodist Experience Expectations:
Deliver personalized care by embodying our I CARE values:
INTEGRITY: Honesty and ethics in all actions.
COMPASSION: Acknowledging the holistic needs of individuals.
ACCOUNTABILITY: Taking responsibility for actions.
RESPECT: Valuing every individual’s dignity.
EXCELLENCE: Striving for the highest standards in service.

Service Delivery:
Utilizing a caring and serving model, this role ensures exceptional patient experiences by adhering to our service standards and employing positive communication techniques. Collaboration with healthcare professionals is key to providing seamless access to information and services.

Essential Functions:
- Utilize critical thinking and healthcare knowledge to manage scheduling processes.
- Serve as the initial point of contact for patients, offering necessary information for scheduling and registration.
- Efficiently handle calls, triaging as necessary, while adhering to established guidelines.
- Maintain open communication with all stakeholders, including patients and healthcare providers.

Quality and Safety:
Adhere to HIPAA regulations while providing empathetic care. Ensure compliance with departmental productivity standards and maintain accurate patient information.

Financial Responsibilities:
Collaborate with the revenue cycle team to ensure accurate registration and financial clearance prior to patient visits. Identify areas for improvement in revenue collection processes.

Qualifications:
- High School diploma or equivalent.
- Three years of experience in a healthcare or customer service environment preferred.

Skills and Abilities:
- Proficient in medical terminology and healthcare operations.
- Excellent communication skills, both verbal and written.
- Ability to navigate multiple software applications effectively.

This job description is not exhaustive and may include additional duties as required by the organization.

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