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Customer Service Representative

2 months ago

Valparaiso, Indiana, United States Liberty Utilities Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Liberty Utilities. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner
  • Provide accurate and helpful information to customers regarding their accounts and services
  • Resolve customer complaints and issues in a fair and efficient manner
  • Work collaboratively with internal teams to ensure seamless customer service
  • Meet or exceed customer satisfaction targets
Requirements
  • High school diploma or equivalent required; associate's degree preferred
  • 2+ years of experience in a customer service environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Valid driver's license required
What We Offer
  • Competitive hourly rate: $22.28
  • Company-funded pension program
  • 401(k) with company match
  • Full insurance benefits
  • Collaborative work environment
  • Opportunities for professional growth and development