Customer Service Representative

5 days ago


Valparaiso, Indiana, United States Liberty Utilities Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Liberty Utilities. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Respond to all incoming customer inquiries, including emergency calls, service connects, and billing inquiries.
  • Support other departments as needed, providing a seamless customer experience.
  • Process payments, communicate with customers electronically, and perform back-office responsibilities as assigned.
  • Liaise between customers, field personnel, and office staff to ensure effective communication and issue resolution.
  • Ensure all working practices are compliant with Liberty Utilities' policies, procedures, and NY PSC regulatory rules.
Requirements
  • High School Diploma or GED required; Associate Degree preferred.
  • 2-year experience working in a customer service environment handling incoming/outgoing calls required.
  • Knowledge of computer systems and Microsoft Office (Excel & Word) required.
  • Experience with accounting or billing software a plus.
  • Ability to effectively communicate with customers in a fast-paced environment, developing positive customer relations and anticipating customer needs.
  • Excellent written and verbal communication skills required.
  • Ability to set priorities, plan, and coordinate work activities to accomplish work objectives.
What We Offer
  • Company-funded pension program.
  • 401k with company match.
  • Full insurance benefits (health/dental/vision/life).
  • Collaborative environment with a genuine flexible working policy.
  • Share purchase/match plan.
  • Defined Contribution savings plan.
  • Top Talent Program.
  • Volunteer paid days off.
  • Employee Assistance Program.
  • Achievement fund.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives, and talents. Full participation of all employees in a safe, healthy, and respectful environment is key to individual and company success.



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