Customer Service Manager

2 weeks ago


Valparaiso, Indiana, United States Hobby Lobby Full time

Customer Service Manager Opportunity

Hobby Lobby Stores, Inc. is seeking a skilled Customer Service Manager to join our management team. As a Customer Service Manager, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of customer service representatives.

Key Responsibilities:

  • Provide excellent customer service and resolve customer complaints in a timely and professional manner
  • Manage store operations, including scheduling, inventory, and cash handling
  • Lead and develop a team of customer service representatives to ensure excellent customer service
  • Assist with training and development of customer service representatives
  • Monitor and maintain store appearance and cleanliness

Requirements:

  • Excellent customer service skills and ability to work in a fast-paced environment
  • Basic computer skills and ability to learn new software
  • Desire to learn and grow with the company
  • Trustworthy and dependable with a strong work ethic
  • Previous work experience in retail or customer service

Benefits:

  • Competitive wages
  • Medical, dental, and prescription benefits
  • 401(k) program with company match
  • Paid vacation and sick/personal pay
  • Employee discount
  • Life insurance and long-term disability insurance
  • Flexible spending plan
  • Holiday pay

Hobby Lobby Stores, Inc. is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace.



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