Front Desk Representative

2 weeks ago


Phoenixville PA USA, United States Hampton Inn - Prominence Hospitality Group Full time
Job Opportunity at Hampton Inn & Suites

We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Hampton Inn & Suites. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Responsibilities
  • Guest Services: Greet and register guests, issue room keys, and answer guest inquiries in a prompt and polite manner.
  • Front Desk Operations: Monitor the cleanliness of the lobby and other guest areas, maintain accurate front desk records, and complete required reports.
  • Team Collaboration: Work collaboratively with other team members to ensure seamless operations and provide excellent guest experiences.
Requirements
  • Strong Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with guests and team members.
  • Organizational Skills: Demonstrate strong organizational and analytical skills, with the ability to multitask in a fast-paced environment.
  • Technical Skills: Working knowledge of Microsoft Office and reservation management systems is a plus.
  • Education and Experience: High School diploma or GED; Bachelor's degree or 2 years related experience or training or combination of education and experience.

We offer a competitive pay and incentives, training and development programs, and opportunities for career growth. If you are passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we encourage you to apply.



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