Front Desk Representative

5 days ago

Madison WI USA, United States The Marcus Corporation Full time
Front Desk Clerk Job Description

The Hilton Madison Monona Terrace is seeking a highly motivated and customer-focused individual to join our Front Desk team as a Front Desk Clerk. As a key member of our team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area.

Key Responsibilities:
  • Guest Service: Greet and welcome guests, register them, and provide information about hotel amenities and services.
  • Front Desk Operations: Manage the front desk area, including answering phone calls, responding to guest requests, and handling guest complaints.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure a smooth and efficient operation.
  • Problem-Solving: Respond to guest issues and concerns in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a positive guest experience.
Requirements:
  • Education: High school diploma or equivalent required.
  • Language: Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Technical Skills: Ability to access and accurately input information using a moderately complex computer system.
  • Physical Demands: Ability to stand and move throughout the front office and continuously perform essential job functions.
Benefits:
  • Medical, Dental, and Vision Insurance: Offered for eligible full-time associates following 90 days of employment.
  • 401K: Available for eligible associates following 90 days of employment.
  • Paid Vacation Time: Offered for eligible associates following 1 year of employment.
  • Free Meal: Provided per shift.
  • Free Employee Parking: Available.
  • Discounts: Offered at Hilton Worldwide hotels and Marcus Hotels & Resorts.

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