Guest Services Representative

2 weeks ago


Dania Beach, Florida, United States Auro Hotels Full time

Position Title: Front Desk Agent

Job Category: Front Office

Requisition Number: FRONT02137

Overview:

Springhill Suites by Marriott is on the lookout for an enthusiastic Front Desk Agent to enhance our vibrant hotel environment. Compensation starts at $12-13 per hour, commensurate with experience. Candidates must possess flexible availability, including nights and weekends. Our company offers a comprehensive benefits package that includes health insurance, vision, dental, 401k, employee discounts, and much more.

Key Responsibilities:

  1. Welcome guests with a warm and genuine greeting, maintaining eye contact and using a positive, clear speaking voice.
  2. Listen attentively to guest requests and respond with appropriate actions.
  3. Utilize operational and sales techniques to optimize occupancy rates and achieve the highest average rates possible.
  4. Provide accurate information about hotel amenities and promote facilities effectively.
  5. Manage cash transactions in accordance with accounting guidelines and ensure compliance with all financial procedures.
  6. Facilitate effective communication within the Front Office and across all hotel departments, staying informed about front office and hotel operations.
  7. Attend scheduled meetings and communicate any concerns or suggestions to management.
  8. Adhere to safety and security protocols, responding appropriately to emergencies and correcting hazards promptly.
  9. Safeguard guest room keys and maintain confidentiality of guest information, conducting weekly inventory of keys.
  10. Operate front office technology, including telephones and computer systems, efficiently.
  11. Complete the registration process for guests, confirming details such as number of guests, payment methods, and length of stay.
  12. Provide guests with key folders containing room keys and relevant information upon check-in.
  13. Close out guest accounts during check-out and manage registration card filing and retrieval.

Work Schedule: Full-time hours available (minimum of 30 hours per week).

Qualifications:

High school diploma or equivalent preferred. Proficiency in English is required.

Experience:

Minimum of 1 year of prior experience as a Front Desk Agent in a branded hotel setting.

Licenses & Certifications:

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.



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