Customer Support Representative

1 week ago


Williston, North Dakota, United States Farm Credit Services of America Full time
Customer Support Specialist

About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Support Team as a Customer Support Specialist. In this role, you will provide exceptional customer service to our clients via email, telephone, live chat, or text, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities

  • Provide first-level support for inbound customer interactions, accurately documenting interactions within our customer service management tool.
  • Complete various service and support activities based on customer requests, within our service level agreements and to the satisfaction of the customer.
  • Own the interaction until the point of resolution, collaborating with internal resources as needed.
  • Escalate interactions to appropriate internal resources, as necessary.
  • Conduct follow-up activities, as appropriate.

Requirements

  • Associate degree in Business or related field.
  • 3+ years' banking or financial services customer support experience or a combination of related experience and/or specialized training required.

About Us

Farm Credit Services of America (FCSAmerica) is a financial cooperative operating in rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. We support nearly 82,000 producers and agribusinesses, meeting the needs of today's agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.



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