Customer Service Representative

6 days ago


Williston, North Dakota, United States Community Bank NA Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative/Teller Support Specialist. In this role, you will be responsible for delivering exceptional customer service and providing a positive banking experience to our customers.

Key Responsibilities
  • Provide quality customer service and handle financial transactions with a professional attitude
  • Determine customer needs and explain and sell products and services
  • Telephone customers to schedule sales appointments and promote products
  • Participate in branch prospecting efforts
  • Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
  • Serve as a liaison between customer and operational areas
  • Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
Requirements
  • High School Diploma or GED required
  • Internal product knowledge and teller training
  • Accurate and proficient math
  • Documentation skills with attention to detail
  • Excellent interpersonal and communication skills
  • Clear thinking and ability to stay focused
What We Offer

We offer a competitive salary, plus potential for annual merit increase, and a comprehensive benefits package, including 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts, and more.

We are an equal-opportunity employer and celebrate and support a diverse workplace for the benefit of all: our employees, customers, and communities.



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