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Customer Service Representative

2 months ago

Williston, North Dakota, United States Enterprise Holdings Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at the Williston Airport. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience from start to finish.


Key Responsibilities
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, and general questions
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems

Requirements
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position

What We Offer
  • Competitive compensation with opportunities for bonus and commission
  • Paid time off and a comprehensive benefits package
  • Employee discounts on car rentals and purchases
  • 401(k) retirement plan with company match and profit sharing

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.