Customer Service Representative
2 weeks ago
About the Role:
American Welding and Gas is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Williston, ND. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting customers with ordering and purchasing products, and performing various administrative duties.
Key Responsibilities:
- Customer Service: Support customer experience in store and via phone when ordering and purchasing products through cash and charge account transactions.
- Administrative Duties: Assist with daily transaction reconciliation, filing, end of day processing, and opening/closing the store.
- Inventory Management: Ensure inventory is organized and properly stored in the warehouse; stock showroom as needed.
- Receiving and Processing: Receive and process inbound freight, including logging, receiving purchase orders, and filling backorders.
- Sales and Budgeting: Assist branch manager in achieving and/or surpassing targeted budgeted sales projections.
- Maintenance and Equipment: Assist branch manager with building and equipment maintenance.
- Cylinder Management: Conduct cylinder exchanges, purchases, and returns; fill various types of cylinders; maintain fill records to ensure compliance and accountability.
- Shipping and Receiving: Prepare outbound freight for delivery, including picking, packing, and staging for loading on trucks and/or shipping via other means.
- Operational Support: Ability to operate a forklift; follow and comply with all company safety policies.
- Additional Duties: May assist in deliveries as needed; perform other duties as assigned.
Requirements:
- Education: High School Diploma/GED
- Experience: Previous customer services experience required
- Skills: Excellent verbal and written communication skills required; knowledge of welding processes and gas supplies preferred
- Physical Demands: Able to lift 75 pounds; maneuver 100+ pounds with mechanical assistance (rolling cart, pallet jack, etc.)
- Computer Skills: Proficient Microsoft Office computer skills preferred
- Personal Qualities: Detail oriented; team player and adaptable; must have a clean driving record
About American Welding and Gas:
American Welding and Gas is an industry leader in the manufacturing and distribution of industrial, medical, specialty, and beverage gases and associated welding and safety supplies. We operate 77 retail locations and 17 gas fill plants located in twenty states stretching from Montana through Florida. With over 550 employees serving customers in over 30 states and Canada, we are growing and looking for dynamic individuals to join our team.
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