Business Development Representative
5 days ago
At NorthPoint Development, we are seeking a highly skilled Account Manager to join our customer support team. As a key member of our team, you will be responsible for managing customer relationships, processing orders, and providing exceptional customer support.
About Us:
NorthPoint Development is a leading provider of warehouse and distribution services. We are committed to delivering exceptional customer service and building strong relationships with our clients.
Responsibilities:
Customer Relationship Management:
Act as the primary contact for assigned customer accounts.
Process customer orders accurately and promptly, ensuring satisfaction.
Provide exceptional customer support, addressing inquiries and managing expectations.
Maintain regular communication with warehouse management for efficient operations.
Inventory Management and Administration:
Monitor and manage inventory levels for accuracy and availability.
Perform accurate data entry and maintain up-to-date records.
Collaborate with warehouse management to optimize inventory control.
Follow customer-specific instructions and guidelines for order fulfillment.
Generate and manage customer invoices with accuracy and timeliness.
Administrative Tasks:
Perform general office administration duties, including filing and document management.
Utilize Microsoft Office programs (Excel, Word, and PDF) for data analysis and reporting.
Demonstrate strong typing skills (minimum 45 words per minute).
Communicate effectively, both verbally and in writing, addressing customer inquiries.
Qualifications:
Coachability, reliability, and comfort in a fast-paced office environment.
Proven ability to deliver high customer satisfaction through exceptional service.
Strong organizational skills and effective multitasking abilities.
Proficiency in Microsoft Office programs.
Typing speed of a minimum of 45 words per minute.
Excellent communication and problem-solving skills.
High School diploma or above.
Benefits:
Medical, dental, vision, life insurance, EAP, company-matched 401K, PTO.
Work-Life Balance:
Weekends and holidays off.
Note:
Remote work is not currently available.
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