Logistics and Care Coordinator

2 weeks ago


Cleveland, Ohio, United States FAITHFUL COMPANION MEMORIALS INC Full time

Position Overview: Faithful Companion Memorials Inc. is seeking a dedicated part-time team member to oversee logistics and crematory operations. This role is based at our facility and focuses on evening shifts.

Key Responsibilities:

  • Provide exceptional customer service by answering phone inquiries and assisting stakeholders.
  • Perform essential opening and closing procedures to maintain safety standards for staff and equipment.
  • Inspire and lead the team to consistently deliver outstanding service.
  • Conduct respectful cremation services with provided training.
  • Plan and coordinate driver routes for efficient pick-ups and returns.
  • Act as the primary contact for driver communications through various channels.
  • Ensure meticulous attention to detail while managing multiple families' needs.
  • Monitor driver movements to adhere to scheduled timelines.
  • Respond promptly and professionally to inquiries from customers and veterinary staff.
  • Assist in maintaining cleanliness and organization of the crematory facility and vehicles.

Qualifications:

  • Ability to communicate with empathy and professionalism.
  • Valid Driver's License with a clean driving record.
  • Must pass a drug test and background check.
  • Physical capability to lift up to 75lbs without assistance.
  • Access to a cell phone for communication and GPS navigation.
  • Detail-oriented with a strong commitment to providing error-free services.
  • Willingness to work flexible hours, including evenings and weekends.

Compensation: Competitive hourly wage ranging from $20 to $22.



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