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Logistics and Care Coordinator

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Cleveland, Ohio, United States FAITHFUL COMPANION MEMORIALS INC Full time

Company Overview: Faithful Companion Memorials Inc. is dedicated to providing compassionate and respectful pet cremation services. We are currently seeking a part-time team member to support our logistics and crematory operations.

Position Summary: This role focuses on ensuring efficient operations during evening shifts, with responsibilities that include:

Key Responsibilities:

  • Delivering exceptional customer service through effective communication with all stakeholders.
  • Executing opening and closing procedures to maintain safety and security of the facility.
  • Leading the team to uphold high standards of service delivery.
  • Conducting respectful cremation services, with training provided.
  • Coordinating and scheduling driver routes for timely pick-ups and returns.
  • Serving as the primary contact for driver communications via various channels.
  • Maintaining meticulous attention to detail while assisting multiple families.
  • Monitoring driver movements to ensure adherence to schedules.
  • Responding promptly and professionally to inquiries from customers and veterinary staff.
  • Assisting in the upkeep of a clean and organized crematory facility and vehicles.

Qualifications:

  • Ability to communicate with empathy and professionalism.
  • Valid Driver's License with a clean driving record.
  • Successful completion of a drug test and background check.
  • Physical capability to lift at least 75lbs without assistance.
  • Access to a mobile phone for communication and navigation purposes.
  • Detail-oriented mindset with a commitment to providing error-free services.
  • Flexibility in scheduling, including availability for evenings and weekends.

Compensation: Hourly wage ranges from $20 to $22.