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Client Service Associate, Bilingual English and Spanish

2 months ago

Phoenix, Arizona, United States Guidepoint Full time
About Guidepoint

Guidepoint is a leading research enablement platform that empowers clients to make informed decisions. Our innovative technology, real-time data, and expert network help clients navigate complex information and turn answers into action.

Job Summary

We are seeking a highly motivated Client Service Associate to join our team. As a Client Service Associate, you will play a vital role in guiding clients through their research needs and identifying the experts who can provide the best answers.

Key Responsibilities
  • Work with Project Managers to develop strategies for satisfying client project requests
  • Utilize various sources to identify the best experts for clients, including LinkedIn, press releases, case studies, and the internet
  • Screen experts to determine their suitability for each client project and develop professional profiles to present to clients
  • Identify the best leads and invite them to join our network to participate in consultations with clients
Requirements
  • Bachelor's degree with a strong academic track record
  • Previous internship, volunteering, or extracurricular experience
  • Work authorization required
Preferred Skills
  • Desire to work in a sourcing/lead generation type of role
  • Ability to work in a fast-paced, results-oriented environment
  • Excellent time management and organizational skills
  • Outgoing personality with the ability to speak with people at all professional levels
  • Intellectual curiosity and desire to learn
  • Excellent written and verbal communication skills
  • Demonstrated ability to work both individually and as part of a team
What We Offer
  • Annual base salary of $55,000
  • Eligibility for a yearly bonus of up to $4,000 based on performance
  • Comprehensive benefits package, including medical, dental, and vision plans
  • 401(k) matching and other benefits